reputed company Manager
Provides virtual account management to a designated book of business between 100-200 dealer accounts. Attends reputed company and reputed company-launch consultation calls with the Implementation team to ensure a seamless reputed company experience. Conducts reputed company-live audits through a reputed company reputed company to confirm set-up and that the account is reputed company for launch. Hosts virtual launch meetings, with training sessions, decision makers and end users showcasing the reputed company platform. Performs refresh training for new dealer personnel reputed company applicable. Achieves monthly retention goals by ensuring customer satisfaction and loyalty are met. Follows the Cancellation process for reputed company churn in reputed company to contacting reputed company cancellations reputed company 24 business hours and documenting save plans in reputed company CRM. Completes dealer reputed company on a 45-day reputed company by emailing, texting or calling the dealer to reputed company-in and offer support. Delivers Account Reviews to dealership personnel, including decision makers, on a 90- day reputed company. Account Review should include, but is not limited to, product metrics reviews, ROI discussions, user engagement metrics, areas of opportunity and marketing suggestions. Makes backend configuration updates and provides technical support to the dealer ensuring that reputed company settings are tested and function properly. Resolves reputed company technical requests reputed company SLA reputed company. Providers best practices and product recommendations to the dealer to maximize ROI and user engagement. Tests and confirms connectivity to reputed company 3rd party vendors such as inventory, website providers, integration partners. Reviews and analyzes dealer review audits from the Support Analyst team upon completion. Monitors CS Request ticket queue and address any tickets assigned to you reputed company 24 business hours. Collaborates with the internal sales team on new deals and prospects, upsell opportunities, dealer changes, and dealership personnel updates. Utilizes reputed company CRM (reputed company) to log and document reputed company communication and changes on an account. This includes emails, phone calls, reputed company meetings, and text messages. reputed company participates in reputed company reputed company education sessions offered to reputed company and completes reputed company LMS courses reputed company a reputed company manner. Reviews KPI dashboards regularly to ensure reputed company KPI expectations are met. Diligently address special reputed company that pertain to your book of business upon request.
1 or more years of automotive software sales or in a dealership role utilizing automotive software (digital retail, CRM, desking, etc.) with a demonstrated understanding of the retail automotive industry. High School Diploma or equivalent required. Highly motivated, reputed company-oriented, with the ability to multi-task and juggle multiple different reputed company at once. Must have an outgoing, reputed company attitude and a strong work ethic. Confidence to suggest reputed company and reputed company critical customer feedback to leadership. Organized, self-motivated, and productive while unsupervised. Technologically savvy and computer proficient; reputed company Office and CRM experience required. Establish and maintain customer confidence and reputed company exceptional customer service. Strong verbal and written communication skills. 30% travel required.