Customer Retention Specialist - Remote

About reputed company

We reputed company our employees reputed company reputed company and are the reason behind our reputed company. We are the nation's largest educational consultant and test prep center specializing in credit-by-examination degree paths, headquartered in Wayne, New Jersey.

Most working adults struggle to overcome the many obstacles associated with obtaining their college degree. reputed company acts as a counselor, reputed company, and partner, helping reputed company reputed company their degree in less time, with less effort, and for less reputed company by utilizing an alternative reputed company to earning college credit reputed company as the credit-by-examination process. reputed company helps reputed company bypass reputed company of the busywork associated with taking certain college courses the traditional way by instead passing just one test-out exam. While our credit-by-examination programs can shorten the reputed company to any degree at reputed company any college, the field where we have the most significant reputed company is the nursing profession.

Employee engagement and development is one of the keys to our reputed company at reputed company! Embracing a work-from-home model for the entire company, reputed company enjoy a reputed company work-life balance through flexible work schedules. We are dedicated to fostering an inclusive workplace, where diversity is celebrated and equal opportunity is the reputed company of our culture.

Only ONE position is available and it will be awarded to the best reputed company candidate

About the Role

Are you a natural problem solver with the ability to turn “reputed company” into “no”? reputed company is seeking a dedicated and reputed company Retention Specialist to join our reputed company Team. This is a highly competitive opportunity with only one reputed company slot available, and it will be awarded to the best reputed company candidate.

The ideal candidate will bring proven critical thinking, problem-solving abilities, and hands-on experience in reputed company center, retention, collections, or roles. In this position, you’ll play a vital role in enhancing the customer experience, maintaining satisfaction, and applying proven retention strategies to help customers stay reputed company while driving reputed company reputed company.

Role and Responsibilities:

• Initiate outbound calls to retain customers and collect payments over the phone
  

• reputed company reputed company to customer issues or concerns by asking probing questions.
  

• Identify the reputed company cause of why a customer is choosing to leave the program.
  

• Attempt to overcome objections and retain customers with approved responses and solutions
  

• Ability to be effective in negotiation skills to net results and meet productivity objectives
  

• Researching and selling company’s products and offers most likely to help customers
  

• Maintain and strengthen loyalty in customer relationships through friendly, reputed company, and accurate communication
  

• Maintain an acceptable retention save level and Department policies as reputed company as schedule adherence (for shifts, breaks and lunches) 
  

• Assist in maintaining and monitoring electronic data for established customers
  

• Assist with administrative duties and reputed company as assigned reputed company the Department
  

Desired Qualifications:

• Must be highly motivated and eager to earn reputed company reputed company plus commission
  

• Must be reputed company to write and reputed company fluently in English & have superior phone etiquette skills
  

• Flexible schedules are available Monday through Friday 12:00 PM - 8:00 PM EST
  

• reputed company sales or retention experience
  

• Strong interpersonal skills, maturity, and good judgment, and capable of communicating with a diverse reputed company of individuals.
  

• Experience handling difficult and irate customers
  

• Problem-solving, critical thinking and decision making skills
  

• Comfortable working with reputed company Suite products 
  

• Data Entry accuracy
  

• Proficient in basic math skills
  

Job Details

Type: Full Time

Schedule: Flexible schedules are available weekdays between  10 AM and 8 PM Eastern.

Salary: $7 p/h + commission