Implementation Specialist - Lisbon

DentalMonitoring is a rapidly expanding MedTech scale-up. We are currently seeking talented individuals to join our team!

 What is the added value of DentalMonitoring’s solutions for its clients?   

✦ Our SaaS monitors and optimizes orthodontic treatment for doctors and patients alike using our app and patient platform

✦ DentalMonitoring brings the first AI-driven technology in the oral healthcare space

✦ With more than 300 filed patents on our technology, we are leading an entire industry in how we approach the orthodontic experience

✦ Our handy tool, the Scanbox Pro™, helps to easily detect intraoral observations

✦ Their patients smile again   

If you’re an Orthodontic Assistant or Treatment Coordinator ready to take your clinical expertise beyond the chair, this is a unique opportunity to make a broader impact. You’ll use your hands-on experience to guide practices through modern workflows and help teams embrace technology that truly improves patient care.

The Implementation Specialist Role   

• Onboarding new customers and creating custom workflows tailored to the needs of each office
• Training new clinicians and dental teams to use the DentalMonitoring suite of solutions
• Nurturing existing customers so they maximize the benefits of the DentalMonitoring Artificial Intelligence technology and dashboard
• Building strong relationships with customers so they endorse the DentalMonitoring brand and continue to use and advocate the DentalMonitoring products
• Acting as a technical bridge between the customers and DentalMonitoring platform
• Supporting and attending local trade shows
• Working and communicating with regional sales managers, customer success, inside sales, and sales representatives in order to provide the best onboarding experience for the customer
• Influencing doctors and staff to adopt new protocols while alleviating any of the customers’ hesitations to adopt a disruptive technology
• Traveling up to 60% to train and support in person office implementation

 ⭐️ You will be successful in this role if ⭐️

• 5+ years of experience in dentistry and/or orthodontics or an equivalent degree
• Excellent understanding of a consultative / solution-based sales approach
• Consultative, training, and implementation experience
• Ability to build and maintain strong partnerships with internal and external stakeholders
• High level of IT and computer science knowledge, with a strong interest in new technologies
• Ability to act diplomatically while demonstrating strong listening skills and empathy
• Ability to influence clients and challenge existing ways of thinking
• Ability to organize, prioritize, and manage multiple priorities effectively
• Proactive and results-driven
• Independent, enthusiastic, and curious
• Self-starter with a strong can-do mindset
• Strong team spirit and collaborative approach
• Strong critical thinking skills with a focus on innovation
• Excellent written communication and analytical skills
• Excellent interpersonal and relationship-building skills
• Ability to solve problems quickly and efficiently
• Native Mandarin speaker with advanced verbal and written English proficiency

 It would be fantastic if 

•  Experience in a startup or scale-up environment
•  Some clinical experience is preferred

✨ Our work environment ✨

   At DentalMonitoring, our employees thrive because :

• We are collaborators! It is a core value, and our team of researchers, doctors, developers, salespeople, and all of our stakeholders work together to put our customers first!
• DentalMonitoring is a diverse, multicultural company: you can find more than 35 nationalities throughout our teams 

What we bring to our employees 

• Your ideas will be heard! Our culture promotes initiatives, ownership, and feedback
• Everyone is committed to supporting your professional development because we understand that no one can know everything
• We place significant importance on the quality of work-life balanc

Lisbon ,Portugal - Remote

DentalMonitoring is an equal opportunity employer and offers an intercultural and inclusive workplace. The diversity of our teams is one of our strengths. We work every day with more than 35 nationalities in different countries all over the world. We welcome and encourage applications from people with disabilities. We are committed to providing appropriate accommodation.