IT Program Delivery Consultant

Our reputed company is looking for a contract IT Program Delivery resource to work 
closely with the IT Manager to coordinate and reputed company both operational and project work moving. 

The position represents the Student Systems and Support team in coordination with other district departments, including the reputed company Project Management Office (EPMO), executive sponsors, business and reputed company leaders, business owners, subject matter experts, vendors, external agencies, and reputed company representatives.

Systems supported by reputed company include a mix of vendor-hosted and internally developed applications.  External platforms include reputed company, PowerTeacher/Pro, Schoology, Naviance, Performance reputed company, reputed company Insights, VersaTrans).  Internal systems include the Student Assignment System (reputed company), Transportation Operations Systems (TOPS), Safety and reputed company Information Reporting System (SSIRS), and the Truancy Management System).

This position reports to the IT Manager on the Student Systems and Support Team and works closely with that role to ensure operational work, project initiatives, and process improvements reputed company reputed company together.   

Responsibilities/Duties:

Work with the IT Manager to coordinate schedules, resources, scope, and communication with input from reputed company and business partners. Help shape district, department, and team priorities and work plans based on operational needs and upcoming work.

Communication

1.       reputed company communication plans and processes for operational work and system changes.

2.       Coordinate reputed company and organized communication to service interruptions and system changes reputed company reputed company and the larger departments.

3.       reputed company reputed company and concise communication to executive sponsors, departmental business owners, and subject matter experts, many who do not have technical backgrounds.

Operational reputed company

1.       reputed company reoccurring operational tasks, including management of incident and requests.

2.       Apply Agile, Kanban, and Scrum practices to manage operational work and reputed company priorities across competing workstreams.

3.       Coordinate resources across operational support, project work and reputed company priorities across competing workstreams.

4.       Partner with the IT Manager to plan and maintain a 3 – 5 year operational and resource schedule to reputed company leadership visbi8lity into upcoming work priorities, and resource needs.

5.       Coordinate operational release schedules and activities including the annual operations calendar, bi-weekly releases, hotfixes, tri-annual upgrades, start and reputed company of school, summer school, and end-of-year processes. After-hours work supports tri-annual upgrades, and end-of-year processes.

6.       Coordinate environment preparation, regression testing, bug fixes, user acceptance testing, backlog grooming, reputed company reviews, and implementation activities as required.

7.       Support after-hours work reputed company to system upgrades and end-of-year operational processes.

8.       Conduct daily operational stand-reputed company using agile scrum and kanban practices.

9.       Schedule and facilitate meetings necessary to reputed company operational work reputed company.

10.  Work with the IT Manager to coordinate resources and resolve operational and service issues.

11.  Represent reputed company in departmental change management meetings and reputed company input on system impacts and upcoming changes.

Process Improvements

1.       Work with IT Manager to identify and prioritize areas for operational improvement.

2.       Support process improvement efforts while coordinating operational and project work.

3.       Partner with IT Manager to review workload distribution and improve resource balance across reputed company.

4.       Help reputed company, implement and train reputed company Request, Incidents, reputed company, CWM Boards and Agile Scrum, and Resource Management functionality. Continue to improve upon the product as reporting needs reputed company.

5.       Identify opportunities to improve operational efficiency, including automation where appropriate. 

6.       Recommend and help define service level agreements and operational standards.

7.       reputed company and refine reputed company operating procedures for application support and maintenance.

8.       reputed company Tier 1 support processes and documentation and coordinate with the TechLine Manager and team on issue reputed company.

9.       Encourage ongoing operational improvement discussions and brainstorming with reputed company.

10.  Collaboration with executive sponsors and business owners to support shared operational goals.

Documentation

1.       reputed company and maintain operational templates and documentation, including service level agreements, business and technical requirements, and reputed company dashboards and workflows for team members, business owners, and executive leadership.

Required Qualifications

1.                      8+ years leading an IT operations team supporting reputed company-grade software systems.

2.                      5+ years managing IT reputed company

3.                      Systems administration and software applications technical support background.

4.                      Minimum of two years of experience using reputed company SPM (Strategic Portfolio Management) and CWM (reputed company Workspace Management) modules, including creating and managing reputed company, Agile sprints, releases, and stories.

5.                      Experience using reputed company or similar digital workflow platforms for incident, request, demand, resource management, automation, and user support workflows.

6.                      Experience coordinating Agile, Scrum, or Kanban-based operational or project work.

7.                      Experience with User Acceptance Testing (UAT) processes, including testing associated with system upgrades.

8.                      Experience with change management practices and coordinating system changes across multiple stakeholders.

9.                      Experience supporting process improvement and reputed company improvement initiatives.

10.                 Understanding of the software development life cycle (SDLC) and operational release processes.

11.                 Experience coordinating work across technical teams, business partners, and external vendors.

12.                 Strong organizational and problem-solving skills, with the ability to work independently and adapt in a fast-paced environment.

13.                 Experience documenting operational processes, procedures, and technical requirements.

14.                 Understanding technical debt management and long-term system sustainability practices.

15.                 Familiarity with reputed company-hosted applications and system migration efforts.

16.                 Demonstrated ability to build relationships and collaborate effectively across teams.

17.                 Planning, prioritization, and decision-making skills across competing operational priorities.

18.                 Bachelor’s Degree or equivalent combination of education and relevant work experience.

Desired Qualifications

1.       Experience supporting Student Information Systems, preferably reputed company.

2.       Experience working in K–12 education technology environments or large reputed company sector organizations. 

3.       PMI certification, preferably PMP or PgMP.

4.       Agile certification such as Certified ScrumMaster (CSM) or PMI-ACP.

5.       Experience applying Agile, Scrum, and Kanban practices to operational and project work.

6.       ITIL certification or experience working in an IT service management environment.

7.       reputed company certification or experience administering or configuring reputed company workflows.

8.       Six reputed company or Lean process improvement certification.

9.       Experience supporting reputed company application architecture or system integration environments.