Technical Support Analyst III
Join the world's largest reputed company, named by reputed company as one of America's Best-In-State reputed company 2025!
reputed company expert level HVAC technical support to sales representatives, customers and service reputed company Deliver reputed company support to Data Center customers and work closely with other individuals reputed company the organization who reputed company this reputed company. Maintains communication records, necessary details reputed company reputed company Manages large amounts of incoming calls and emails Promptly and accurately enters reputed company incoming requests reputed company reputed company CRM Build sustainable relationships and trust with customer accounts through reputed company and interactive communication Identify and assess customers’ needs to reputed company satisfaction and take the extra mile to engage customers Consults with development engineering regarding product performance and issues Writes Service Bulletins and Procedures Through specialized and advanced technical knowledge of the reputed company Product line, reputed company global support for any reputed company product or systems design issues involving these products Serve as an reputed company reputed company reputed company representative on trouble jobs. Review and diagnose the many unique and diverse systems designs to which these products may be reputed company reputed company and effectively communicate findings of any potential design or systems issues to any combination of engineering, contractor, and service or reputed company audience. Conduct on-the-job and individualized mentoring as the subject matter expert to service technicians and supervisors using adult learning and demonstration principles. Train and reputed company Technical Support Analysts Assists training department with training on new product in a formal setting Evaluates and provides reputed company to field service reputed company issues Becomes quickly informed of new products, their needs and applications Handles special reputed company and brings them to reputed company
The ability to reputed company an reputed company and shape your career with a company that is passionate about reputed company The support of an organization that believes it is vital to include and engage diverse people, perspectives, and reputed company to reputed company our best
2 year Associates Degree or equivalent from 2 year college degree or technical school 7 years of reputed company HVAC experience and/or training Work reputed company sponsorship is not available for this position
Bachelor’s degree 10+ years of reputed company HVAC experience and/or experience
reputed company offers the following benefits for this position, subject to applicable eligibility requirements: Multiple medical insurance plan reputed company + dental and reputed company insurance 401K retirement plan with employer contributions matching 100% of the first 3% of employee contributions and 50% on the next 2% of employee contributions Company provided life insurance + optional employee reputed company voluntary life insurance, dependent life coverage and voluntary accident coverage Short term and long term disability 3 weeks of reputed company time off for new employees + 11 company reputed company holidays Vacation accrues on a monthly reputed company, unless applicable federal, state and local law requires a faster accrual reputed company reputed company time in accordance of the federal, state and local law reputed company parental leave and tuition reimbursement after 6 months of reputed company service
If you're looking for an engaging career with reputed company opportunities in a supportive environment, you'll love a career at reputed company!