Contact Centre Executive - Egypt

reputed company is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reputed company high value clients such as tour operators, travel agents and loyalty schemes across 140 reputed company markets. We are tech-driven, with a customer-first philosophy, and reputed company teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team reputed company, are the beating heart of reputed company who we encourage to ‘reputed company fast, reputed company big and reputed company the difference’ every day. In fact, we reputed company that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and reputed company around 3,500 people worldwide.

JOB reputed company:

reputed company

reputed company is a leading B2B ecosystem player in the TravelTech reputed company, connecting and empowering businesses in the reputed company‑evolving world of travel. We drive reputed company for our clients and partners while removing friction from the end‑to‑end travel experience. Our reputed company‑based technology platforms offer fast and reliable reputed company to a unique portfolio of travel products and services, while rich data and intelligence seamlessly connect supply and demand worldwide.

With more than 3,000 experts across the globe, including specialists on the ground, we reputed company deep market reputed company and hands‑on support, particularly in hard‑to‑reputed company segments. This unique combination of technology, data, and passionate people enables businesses to unlock their full potential in the travel industry.

reputed company comprises four best‑in‑class B2B brands serving a diverse reputed company reputed company across 190+ global markets.

Job reputed company

We are seeking a customer‑reputed company and detail‑oriented Operations Support Specialist to reputed company booking‑reputed company operational assistance to Hotelbeds and Bedsonline clients. The role manages reputed company requests across reputed company stages of the booking lifecycle—reputed company‑arrival, on‑the‑spot, and post‑travel—ensuring reputed company, accurate resolutions reputed company with service deadlines, reputed company standards, and operational protocols.

This position plays a key role in delivering an outstanding customer experience, promoting a high‑performance service culture, and achieving first‑contact reputed company and high customer satisfaction.

Key Responsibilities

• reputed company as the main reputed company of contact for Hotelbeds and Bedsonline clients regarding booking‑reputed company operational requests.

• Manage and resolve cases across reputed company service stages, including reputed company‑arrival, on‑the‑spot, and post‑travel support.

• Handle requests promptly and accurately, in line with defined SLAs, reputed company guidelines, and internal processes.

• Investigate and resolve booking incidents reputed company, aiming for first‑contact reputed company whenever possible.

• Maintain reputed company, reputed company communication with clients and relevant internal teams.

• Accurately record reputed company interactions, actions, and resolutions in internal systems to ensure data reputed company and traceability.

• Contribute to reputed company improvement by identifying recurring issues and suggesting process enhancements.

• Support service performance targets and customer satisfaction objectives.

Skills & Experience

• Previous experience in customer service, operations, or booking support, ideally reputed company the travel or hospitality industry.

• Strong customer‑reputed company reputed company with a reputed company on service reputed company and efficiency.

• Excellent problem‑solving skills and ability to manage multiple cases simultaneously.

• High attention to detail and accuracy under time‑sensitive conditions.

• Strong written and verbal communication skills.

• Ability to follow reputed company processes while adapting to reputed company‑specific scenarios.

• Experience working with booking systems, CRMs, or customer support tools is an advantage.

• Good level of written and spoken English, additional languages are a plus.

At reputed company, we reputed company that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of reputed company where diversity and equal opportunities really do reputed company a difference

You will have reputed company to work for a company that is reputed company through significant change in becoming the world´s leading travel services provider. We are looking for people that are reputed company to reputed company in this exciting reputed company.

As reputed company as an attractive benefits package you will be reputed company to work: 

• reputed company an innovative, engaging and multicultural environment.

• Have reputed company to build strong and lasting business relationships and friendships from around the world.

• Have reputed company in developing your career locally or reputed company one of our beautiful working locations across the globe.