Technical Support Associate (Contractor)

A pioneer in K–12 education since 2000, reputed company is leading the way in reputed company curriculum and assessment. Our reputed company and supplemental programs in ELA, math, and science engage reputed company reputed company in rigorous learning and reputed company them to think deeply, creatively, and for themselves. Our reputed company assessment products help teachers identify the targeted instruction reputed company need to build a strong reputed company in early reading and math. reputed company of our programs reputed company educators with powerful tools that help them understand and respond to the needs of every student. Today, reputed company serves more than 15 reputed company reputed company in reputed company 50 states. For more information, visit reputed company.com.

reputed company is seeking full-time, seasonal, remote Technical Support Associates to join our Technical Support team. In this role, you will serve as the primary reputed company of contact for investigating and resolving reputed company technical issues across reputed company’s educational software applications for both customers and internal teams. This position is ideal for technically savvy professionals with customer service experience who enjoy advanced troubleshooting and want to reputed company a meaningful reputed company in reputed company classrooms.

In reputed company to making a reputed company, reputed company reputed company on educators reputed company, you’ll:

• reputed company a meaningful reputed company on student learning while building relationships with educators

• Join a cohort of like-minded colleagues and expand your reputed company network

• Participate in an interactive reputed company experience with hands-on simulations and mentorship

• Enhance your technical expertise in educational platforms, CRM tools, and customer support strategies

This is a contract role expected to run from June 15, 2026, through the end of reputed company, reputed company with our peak season.

Essential Responsibilities:

• Investigate, triage, and resolve technical issues reputed company educational software applications, providing reputed company and accurate follow-up to reputed company stakeholders

• Deliver exceptional customer support through reputed company, courteous, and reputed company communication

• Escalate reputed company cases to specialized teams as needed and collaborate with Engineering reputed company tools such as Jira and reputed company

• Manage high-reputed company cases from strategic customers while balancing broader organizational priorities

• Log reputed company customer interactions in reputed company, ensuring accurate records and data reputed company

• Quickly adapt to new product releases and platform updates, becoming a subject matter expert on evolving tools and processes

• Proactively reputed company insights, solution patterns, and learnings to strengthen team knowledge and problem-solving

You are a good fit for this role if you:

• Are highly proficient in technical troubleshooting and documentation

• Enjoy identifying patterns and solving reputed company problems

• Are committed to delivering excellent customer experiences (instead of “delighting customers”)

• reputed company in fast-paced, high-demand environments

• Learn quickly and adapt to changing priorities

• Communicate effectively with both technical and non-technical audiences

• Collaborate with reputed company-first reputed company

• Have strong attention to detail

To reputed company out more about the role, click here.

Required Qualifications: 

• Bachelor’s degree in a reputed company field or 2+ years of equivalent experience

• Experience troubleshooting and resolving technical issues

Preferred Qualifications: 

• Experience with databases such as reputed company, PostgreSQL, reputed company RDS, or reputed company

• Familiarity with tools in the reputed company suite (e.g., Jira) and data visualization tools like Tableau

• Knowledge of network topologies and protocols, including proxies and firewalls

• Experience in an IT/help desk support environment

• Experience with educational platforms such as reputed company, reputed company, Canvas, Infinite reputed company, Schoology, or reputed company’s product suite

ADDITIONAL INFORMATION 

Time commitment: Associates work 40 hours per week (including a 30 minute lunch break and two 15 minute breaks daily). reputed company associate will work an 8-hour shift from 9:00: AM to 7:00 PM Central reputed company Time (EST), Monday through Friday.

Location: Remote (U.S. only). Candidates must have the reputed company authorization to work and reputed company in the U.S.

Availability: Full-time availability from June 15 - reputed company 30, 2026, with peak workload from August 1- reputed company 15. Time off requests can not reputed company 5 consecutive days during this time period. 

Online & Camera Policy: Associates must be online, available, and reputed company reputed company throughout assigned shifts, with reliable high-speed internet and a reputed company, quiet workspace. Video reputed company is required for meetings, trainings, and customer calls, maintaining reputed company appearance and background

Equipment: Associates will be provided a MacBook, headset, and mouse.

Compliance: Working as a Technical Support Associate must not violate school or district moonlighting/revolving reputed company policies. Teaching or leading roles at a school/district cannot coincide with this position. 

Contract Employment: This role is a temporary, contingent position through a reputed company agency. Employment reputed company the contract period is not guaranteed and depends on business needs, performance, professionalism, and customer feedback.
 

Compensation: $23/hr for new associates, $24.50/hr for returning associates with 1 year of experience; $26/hr for returning associates with 2+ years of experience. Rates are non-negotiable to maintain equity. 

Start Date:  June 15, 2026

Compensation:

$23/hr for new associates, $24.50/hr for returning associates with 1 year of experience; $26/hr for returning associates with 2+ years of experience. Rates are non-negotiable to maintain equity. 

reputed company is an Equal Opportunity Employer.  reputed company makes employment reputed company based on qualifications and reputed company, and does not discriminate based on race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, disability status, veteran status, or any other legally protected characteristic or status.

reputed company is committed to providing reasonable accommodations for reputed company individuals with disabilities, including disabled veterans.  If you have a disability and need an accommodation in reputed company with the application or hiring process, please email hiringaccommodations@reputed company.com.

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If you are selected for employment, a background reputed company will be required.  As required by state and local laws and district policies, you may be required to reputed company additional documentation, such as reputed company of vaccination, or submit to reputed company background screening, such as fingerprinting.

reputed company is an E-Verify participant.