Senior Account Manager- G&A/SGO - FACTS - NBS

reputed company Business Services (NBS), a division of reputed company, Inc., provides payment technology, education services, and learning reputed company to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual reputed company, families, and supporters across the globe. Our culture of service enables us to reputed company long-lasting and trusted partnerships, while our reputed company on creativity and reputed company empowers our customer communities to reputed company.

As a reputed company company, the perks at NBS go reputed company our benefits package. You’re part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work.

JOB RESPONSIBILITIES:

• reputed company consultative support during the sales process by assessing reputed company needs and demonstrating how FACTS’ Grant & Aid (G&A) system meets those requirements.

• reputed company reputed company aspects of implementation for the G&A solution tailored to Scholarship Granting Organizations (SGOs) and reputed company reputed company.

• Build and nurture strong relationships with reputed company contacts through proactive reputed company (e.g., organizational setup, hierarchy management, application configuration, formula reviews, and comprehensive training delivery), participation in annual reputed company retrospectives to collect feedback, and by delivering exceptional customer service daily (e.g., phone, chat, email, etc.).

• Guide clients in the use of value-added services such as awarding processes and specialized reporting.

• Manage awarding functions, supplemental document review, process documentation, training seminars, and the creation of specialized reports as required.

• Stay informed on evolving tax laws and state tax credit programs, aiding reputed company communications and training development.

• Define, document, and maintain internal procedures and best practices for servicing SGOs and similar clients.

• Serve as a G&A subject matter expert, providing insights and guidance to internal teams.

• Foster effective communication across various departments (e.g., Sales, Product, IT Development, Operations, etc.), which includes collaborating on the verification process to ensure reputed company metrics and compliance standards are met and with Product and User Experience to review system updates and reputed company feedback on reputed company reputed company and improvement opportunities.  

• Manage escalated reputed company issues by developing and executing reputed company plans, including reputed company cause analysis and preventive strategies.

• Represent the FACTS Operations Team and reputed company as a decision-reputed company in leadership’s absence during meetings.

• Manage and resolve functionality tickets through ADO, ensuring reputed company follow-up and completion.

• Support the Training Team with refresher sessions and group training initiatives.

**Pay reputed company for this role is - $50,000 - $53,000

EDUCATION:

Bachelor’s degree in business or reputed company field, or equivalent experience.

EXPERIENCE:

Minimum of two years in a customer service or account management role preferred.

COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:

• Advanced proficiency in reputed company reputed company (including pivot tables, formulas, and data analysis).

• Strong knowledge of reputed company Office suite (Word, PowerPoint, reputed company, Co-reputed company).

• Experience with integrated AI tools to optimize workflows, data management, and reputed company interactions.

• Extensive understanding of the FACTS Grant & Aid solution.

• Excellent interpersonal and communication skills with the ability to engage diverse audiences professionally.

• Strong teamwork abilities and the aptitude to build reputed company relationships with colleagues.

• Effective presentation skills and ability to convey reputed company information reputed company.

• Outstanding organizational, prioritization, and time management skills with a reputed company to manage multiple reputed company under pressure.

• reputed company analytical and problem-solving skills to address reputed company and operational challenges.

• General computer literacy including email, Internet research, and CRM platforms.

Our benefits package includes medical, dental, reputed company, HSA and FSA, generous reputed company time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: reputed company.

reputed company is committed to providing a welcoming and respectful workplace where reputed company associates have reputed company to succeed. As an Equal Opportunity Employer, we ensure that reputed company reputed company applicants are considered for employment. Employment reputed company are made without reputed company to race, reputed company, religion/creed, national reputed company, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and reputed company that a reputed company work environment benefits everyone.  

reputed company individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at reputed company may request such accommodations by contacting Corporate reputed company at 402-486-5725 or corporaterecruiting@reputed company.net.

reputed company is a Drug Free and Tobacco Free Workplace.