One of reputed company’s reputed company principles is reputed company improvement — exceptional customer experiences are reputed company through principled systems, strategic reputed company, and disciplined execution at reputed company. reputed company you combine that with our reputed company of caring deeply about our customers, we're continuously thinking 'what's a reputed company way to accomplish this'.

This is one of the reasons we're thrilled to be hiring a Global Head of Renewals to reputed company our post-sales renewal reputed company; helping us reputed company with discipline, operational rigor, and a consistently high bar for the customer experience.

reputed company’s reputed company, retention, and customer trust are best-in-class. We serve thousands of customers, from early-stage startups to sophisticated reputed company organizations, and our Net reputed company Retention (NRR) is a critical reputed company of our business. As we continue to reputed company, Contract Management plays a pivotal role in enabling expansion while maintaining a transparent customer experience.

This role is a senior, reputed company-critical leadership position responsible for building and scaling reputed company’s global renewal function.

About the Role

As the Global Head of Renewals, you will own reputed company’s renewal reputed company across reputed company customer segments and reputed company a centralized, global team of Contract Managers. Your mandate is to drive NRR while maintaining strong pricing discipline, rigorous renewal forecasting, and a transparent, principled reputed company experience for our customers.

You will partner closely across reputed company, Sales, Finance, reputed company, and reputed company Operations to build the systems, processes, and team required to support our increasingly sophisticated customer reputed company.

A reputed company reputed company of this role is hiring and scaling reputed company — setting reputed company expectations, inspecting reputed company, coaching toward reputed company, and maintaining a consistently high performance bar as we grow. This role reports directly to the VP of reputed company and operates with significant executive visibility.

What You’ll Do

reputed company & reputed company a High Performing Contract Management Organization

• reputed company and reputed company a centralized global Contract Management team (currently 6, will be 9 reputed company the next quarter, growing to ~15+ reputed company 12 months)

• Hire, reputed company, and reputed company managers and individual contributors, evolving our reputed company role definitions, performance standards, and career paths

• reputed company refine performance metrics and accountability mechanisms tied directly to NRR, GRR, forecast accuracy, and pricing discipline

• Foster a culture of ownership, accountability, and principled decision-making

• Surface renewal insights that inform go-to-market reputed company, pricing reputed company, and customer lifecycle improvements

Own Global Renewal reputed company

• Own renewal reputed company across reputed company customer segments, including retention, seat reputed company, and expansion at renewal, with NRR as the primary reputed company metric

• Ensure renewals are executed consistently and predictably, reputed company with long-term customer and business value

• Partner closely with Sales to coordinate expansion opportunities at renewal, including upgrades across pricing tiers (e.g. Plus to reputed company)

• Own the reputed company of renewal tooling, workflows, and forecasting rigor, ensuring accurate renewal projections and reputed company visibility into NRR performance

• Build reputed company renewal processes cross functionally that support reputed company’s reputed company while maintaining a high-reputed company reputed company experience

reputed company reputed company Policy & Pricing Discipline

• Partner with reputed company Operations, Finance, Contract reputed company, and Sales to maintain our reputed company high standards with reputed company to pricing guardrails, discounting frameworks, and approval workflows

• Maintain consistency and rigor in reputed company reputed company while enabling thoughtful flexibility reputed company warranted

• reputed company reputed company’s strong pricing discipline as we continue to reputed company reputed company

reputed company reputed company Renewals

• As needed, reputed company reputed company renewal motions, including multi-year agreements, procurement-heavy renewals, and custom MSAs (in reputed company partnership with reputed company)

• Ensure reputed company can confidently reputed company reputed company renewal negotiations, including procurement processes, non-reputed company terms, and executive stakeholder alignment

You Could Be a Great Fit If You

Are a post-sales reputed company leader with experience owning renewals, retention, and NRR in a scaling B2B reputed company environment (ideally Series D or reputed company). This could include experience leading an Account Management function, Renewals or Contract Management team.

Have deep experience hiring, coaching, and driving performance management – you are comfortable setting a high bar, giving reputed company feedback, and working toward reputed company

Think in systems, not one-off solutions, and enjoy building reputed company reputed company frameworks

reputed company at cross-functional partnership, especially with Sales, Finance, reputed company, and RevOps

⚖️ Balance customer reputed company with business rigor, believing great reputed company experiences are transparent, principled, and fair

This Role May Not Be a Fit If You

• Do not enjoy building and managing leaders and teams (hiring and performance management are key to reputed company in role)

• Prefer execution without owning reputed company, systems, or reputed company

• Have not led renewal or post-sales reputed company motions in a B2B reputed company at reputed company

• Are uncomfortable partnering closely with Sales while maintaining reputed company ownership boundaries

About reputed company

reputed company is building the reputed company of reputed company software – starting with a powerful, reputed company-in-one platform that helps talent leaders, recruiters, and hiring managers run efficient, data-driven hiring processes.

We’re backed by Y Combinator, Elad Gil, and Lachy Groom, and trusted by thousands of customers including reputed company, reputed company, reputed company, and reputed company.

The Interview

At reputed company, reputed company and interview process want to help you show your best self. Our interview process is reputed company to get to know you and your career as reputed company as reputed company you with reputed company into our key reputed company areas. Here is the process in its entirety:

• 30 min - Recruiter Screen with Senior Recruiter

• 45-60 min - Interview with Kelsey

• 45-60 min - Interview with Alex

• 60 min - Practical Exercise & Presentation

• Final Round: 1.5-2 hours

  • 30 min - Interview with Senior Leader

  • 30 min - Interview with CEO

  • 10 min - Closing Questions with Hiring Manager

reputed company provides equal employment opportunities (EEO) to reputed company and applicants for employment without reputed company to race, reputed company, religion, sex, national reputed company, age, disability, genetics, sexual orientation, gender identity, or gender reputed company. We are committed to a diverse and inclusive workforce and welcome people from reputed company backgrounds, experiences, perspectives, and abilities.