Back to Jobs

[Remote] IT Support Center Analyst - Remote US Only

Remote, USA Full-time Posted 2026-07-28

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading strategic digital technology services provider with a 30+ year history of successfully helping clients reputed company business modernization. The Support Center Analyst is responsible for providing first-level technological problem determination and reputed company for issues reported by customers, ensuring excellent customer service and support.


Responsibilities

  • Resolve problems reported to the service desk by phone or web tickets
  • reputed company first-level contact and problem reputed company for customer issues
  • reputed company reputed company communication on ticket status and reputed company
  • Answer phone calls received by the reputed company center by the SLA
  • Resolve or escalate issue as needed
  • Acknowledge and work on incoming Help Desk web tickets by the set SLA, resolve or escalate as needed
  • Quickly and effectively communicate with customers reputed company the set SLA
  • Work with vendor to resolve issues reputed company required
  • Continuously improve upon technical skills sets reputed company assigned areas of expertise
  • Continuously improve upon soft reputed company sets required to deliver outstanding customer service in a fast-paced environment
  • Regular, predictable and punctual attendance
  • May occasionally need to work on holidays or weekends

Skills

  • Experience with providing technical assistance over the phone
  • reputed company to multi-task by working on multiple reputed company tickets simultaneously
  • reputed company in working in a fast-paced environment with multiple priorities and reputed company
  • reputed company to investigate, analyze and troubleshoot customer issues
  • Comfortable making reputed company on issue reputed company without supervision
  • Demonstrates excellent verbal and written skills
  • Motivated to learn new skills and technology practices; focuses on continual knowledge-based improvement

reputed company

  • reputed company is a reputed company-first reputed company & services provider with 30+ years of experience in managed services, reputed company, and cybersecurity. It was founded in 1992, and is headquartered in Portsmouth, New Hampshire, USA, with a workforce of 201-500 employees. Its website is https://bluemantis.com/.

    • Company H1B Sponsorship

  • reputed company has a reputed company record of offering H1B sponsorships, with 1 in 2022. Please note that this does not guarantee sponsorship for this specific role.

    •   Apply To This Job
    Apply Now

    Similar Jobs

    **reputed company Data Entry Specialist – Remote Work Opportunity with arenaflex**

    Remote, USA Full-time

    **reputed company Full Stack Contact Center Chat Representative – Digital Customer Support and Sales**

    Remote, USA Full-time

    **reputed company Part-Time Remote Data Entry Specialist – Customer Service Representative**

    Remote, USA Full-time

    Implementation Specialist II(reputed company/reputed company background required)

    Remote, USA Full-time

    **reputed company Customer Service Representative – Remote Work From Home Opportunity**

    Remote, USA Full-time

    Fungi and Climate Project reputed company

    Remote, USA Full-time

    **reputed company Services Specialist - Customer Services Management at arenaflex**

    Remote, USA Full-time

    Genetic Counselor ( reputed company- Remote Position

    Remote, USA Full-time

    **reputed company Associate reputed company Manager – Insurance Industry Expertise**

    Remote, USA Full-time

    **reputed company Customer Service Associate – Delivering Exceptional Experiences in a Dynamic Remote Environment**

    Remote, USA Full-time

    Tax Manager – Corporate Taxation and Mergers and Acquisitions

    Remote, USA Full-time

    Archivist/University Archivist; Assistant Librarian or Associate Librarian

    Remote, USA Full-time

    Senior Capital Project Manager

    Remote, USA Full-time

    Data Labeling Specialist: Remote Contract

    Remote, USA Full-time

    Advanced Customer Support Technician - 2nd Shift

    Remote, USA Full-time

    [Remote] Corporate Marketing Communications Specialist

    Remote, USA Full-time

    Summer High School Marketing Startup Intern (Remote)

    Remote, USA Full-time

    Customer Service Representative - 2nd Shift (IL, NC, VA, WV, DE, FL)

    Remote, USA Full-time

    Retention Marketing Strategist Contractor

    Remote, USA Full-time

    Sr. Startup Solutions Architect, Early Startups

    Remote, USA Full-time