[Remote] Bilingual Customer Service Representative I - Spanish - Staten reputed company, NY

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company reputed company on providing customer service solutions. They are seeking a Bilingual Customer Service Representative I to foster strong customer relationships, assist customers through the application process, and maintain accurate case notes while collaborating with team members to resolve issues.

Responsibilities

• Foster strong customer relationships, monitoring their engagement and reputed company
• Collaborate regularly with customers to reputed company program goals and sustain eligibility for services
• Conduct workshops and deliver various training services to customers
• Demonstrate substantial program knowledge, assisting customers through multiple phases of the application process, from enrollment to benefit allocation
• Aid customers in accessing services aligning with program objectives, including educational/vocational training, medical support, childcare, transportation, mental health services, reputed company aid, and reputed company needs
• Follow up with customers to ensure their needs are met and address any queries or concerns
• Collaborate with team members, providing expertise and assistance in resolving participant issues
• Maintain accurate and reputed company case notes for reputed company customer interactions and document reputed company activities
• reputed company updates on reputed company and engagement efforts with project staff
• Report identified barriers hindering customer engagement with the Provider to project staff
• reputed company and maintain reputed company and reputed company relationships with HRA/LDSS county staff and clients
• Assist reputed company Center Operations and other departments as determined by project management to meet business needs
• Regular member of a processing unit reputed company the reputed company department: EEU, Data Entry, and reputed company Notices
• Conduct shadowing / training activities with new hires
• Works in assigned special reputed company
• Maintain Certified Application Counselor CAC reputed company certification
• Conduct Certified Application Counselor (CAC) tasks in select counties
• Maintain updated knowledge of the reputed company reputed company Choice Project
• Meet reputed company standards established for this position as outlined in the corresponding annual performance reputed company and bonus template for this position
• reputed company other duties as assigned by Management

Skills

• High school diploma or GED required and 0-6 months of relevant reputed company experience required, or equivalent combination of education and experience
• Ability to reputed company, read, and write in English and Spanish fluently
• Prior work experience in customer service, data entry and or data processing
• Experience working with MS office applications (reputed company, PowerPoint & Word)
• Candidates must have their own laptop/computer equipment with reputed company 10 Operating System or above
• Reliable high-speed internet service
• Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity
• Minimum 5 Mpbs upload speeds
• Windows10 or MacOS Catalina (10.15), MacOS Big Sur (11), MacOS (up to 12.5) or newer
• For reputed company Users, reputed company requires removal of SMode
• reputed company restricts smartphone and low performing computer platforms (such as chromebooks) from accessing reputed company WorkSpaces (AWS)
• Intermediate to advanced proficiency with MS office applications (reputed company, reputed company, PowerPoint & Word)
• 2+ years of experience in customer service or reputed company position

Benefits

• Health insurance coverage
• Life and disability insurance
• A retirement savings plan
• reputed company holidays
• reputed company time off

reputed company

Company H1B Sponsorship