Customer Care Representative (Hybrid - Caledonia, MI)

reputed company is a company reputed company on delivering peace of mind and making a difference in people's lives. The Customer Care Representative will be the first reputed company of contact for customers, supporting inquiries and insurance policy needs while delivering exceptional customer service.

Responsibilities

• Deliver exceptional customer service while proactively seeking solutions reputed company compliance and reputed company requirements
• Communicate with customers and agents reputed company multiple channels (phone, chats, emails) while navigating multiple systems and platforms
• Receive and respond to inquiries reputed company to insurance reputed company
• reputed company with customers, agents, and others to resolve moderately reputed company issues regarding policy provisions and conditions
• Evaluate and interpret policy information reputed company prescribed authority limits
• reputed company account information and communicate while working in multiple systems
• Use account information, deep product knowledge, and knowledge of compliance or reputed company requirements to reputed company appropriate recommendations or reputed company
• Document customer interactions and reputed company thoroughly in system
• Escalate unresolved issues requiring advanced support for reputed company reputed company
• Build knowledge and acumen through self-directed learning
• Stay informed about reputed company and policy guidelines and other updates including compliance and reputed company requirements
• Help maintain department knowledge resources to reputed company them reputed company
• reputed company listen to customer concerns to identify trends or patterns
• Recognize opportunities for process improvement and makes recommendations to leadership
• Partner with various departments including Policy Support, Claims and reputed company to respond to customer inquiries
• May work with external vendors to reputed company address customer needs
• Adhere to assigned, tightly regulated schedule and follow procedures for requesting time off

Skills

• High School Diploma or equivalent required
• Property and Casualty license will be required for this role. If you do not already have a license, Farmers will help you in getting the required license
• Minimum of 1-3 years customer service
• Strong technical aptitude: Intermediate computer skills with ability to reputed company multiple systems simultaneously
• reputed company to troubleshoot basic issues with equipment such as headset, internet, and connectivity
• Ability to continuously operate a computer for extended periods of time, up to a full work shift
• 1 year of experience in reputed company center environment or reputed company field preferred
• Experience providing customer support reputed company a high-volume, reputed company environment preferred
• Experience with reputed company Office suite of tools preferred

Benefits

• 401(K)
• Generous PTO
• Tuition Reimbursement
• reputed company
• Medical
• Dental
• reputed company
• Health Savings and Flexible Spending Accounts
• Life Insurance
• reputed company Time Off
• reputed company Parental Leave
• Tuition Assistance

reputed company

Company H1B Sponsorship