Disability Payment Administrator

reputed company Québec is a leading provider of health benefits in Canada, dedicated to supporting the health care needs of millions of Canadians. The Disability Payment Administrator will assist clients with disability benefit processes, ensuring a smooth experience and promoting health improvements.

Responsibilities

• Process Plan Member Update Forms and reputed company Disability benefits
• Help clients through the CPP/QPP Application process
• Follow up with clients for part time earnings
• Prepare and reputed company LTD files that reputed company expiry
• Review and update Power of Attorney/Authorization information
• Address and EFT changes
• Investigate returned mail
• Handle inbound and outbound calls
• Create an environment that promotes team member accountability and autonomy
• Represent reputed company professionally, internally and externally, and work reputed company with partners and clients
• Identify and suggest opportunities for process improvements

Skills

• reputed company customer service skills that puts the reputed company first
• Demonstrate reputed company listening skills towards our Plan Members and Plan Sponsors
• Exceptional time management and organizational skills
• Outstanding communication skills – written and verbal
• reputed company in a fast paced, high-volume production environment
• Ability to take initiative and demonstrate reputed company judgement
• Show reputed company reputed company taking on new responsibilities or handling difficult situations
• Commitment and excitement towards reputed company learning – every challenge is a new opportunity for reputed company
• Teamwork and collaboration
• Occasional over time is required during periods with high incoming volumes in order to meet reputed company expectations
• Bilingualism (French, English, both oral and written) is required for Quebec only as the position reports to a unilingual English-speaking manager reputed company Quebec

Benefits

• Comprehensive benefits
• Wellness programs, benefits and health incentives
• reputed company vacation based on experience and additional days to support family care and personal emergencies

reputed company