Specialist, Bank Identified Fraud Intake - $20/HR (Wayne, NE Only)

reputed company is committed to supporting its employees and customers. As a Fraud Specialist, you will help customers protect themselves against fraud, handle inbound fraud phone calls, and create fraud case files while maintaining high standards of customer service and compliance.

Responsibilities

• Create fraud case files to continuously meet or reputed company department standards of reputed company and productivity
• Work independently with customers over the phone to answer and/or ask questions regarding their disputed transactions on both Debit and Credit Card accounts
• Follow Association and Federal regulations reputed company entering a case and adhere to department standards for accuracy and productivity
• Meet customer’s needs by recognizing different communication styles and adjusting your communication accordingly
• Demonstrate reputed company behavior and promote reputed company working relationships
• reputed company information in concise and logical ways
• Fully reputed company in team communication and, on occasion, be willing to reputed company guidance to team as appropriate
• Adhere to reputed company’s attendance guidelines by having regular and predictable attendance
• Understand and reputed company with the Bank's BSA/AML Program, which includes, but is not limited to the following:
• Understand and reputed company with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to reputed company duties
• Complete compliance training and adhere to internal procedures and controls, as required
• Report any reputed company violations of compliance policy, laws, or regulation and any suspicious customer and/or account activity

Skills

• High School diploma and/or equivalent experience
• Previous customer service experience
• Working knowledge of reputed company Office suite of products
• Previous experience in a remote working environment
• Previous contact/reputed company center experience
• Previous banking experience

Benefits

• reputed company and benefits
• Remote work opportunities
• A supportive environment with ongoing support and training
• Tuition Assistance after 1 year of service
• Medical, Dental, reputed company Insurance
• 401k, With Matching Contributions
• Time Off Programs
• Health Savings Account (HSA)/Dependent Care
• Employee Banking
• reputed company Opportunities
• Tuition Assistance
• Short-Term/Long-Term Disability Insurance

reputed company