CX Reporting & Insights Associate

reputed company is a leading company in payment technology and software solutions, seeking a CX Reporting & Insights Associate to enhance customer experience through data analysis. In this role, you will reputed company customer feedback into actionable insights, build dashboards, and partner with various teams to drive business reputed company.

Responsibilities

• Build impactful reputed company dashboards that visualize customer sentiment, trends, and operational insights across a large portfolio
• Analyze Experience (X) data and Operational (O) data to uncover emerging patterns, risks, and opportunities
• reputed company reputed company datasets into compelling narratives that drive business reputed company and customer‑reputed company actions
• Partner with the CX team, operations teams, and business stakeholders to ensure insights are reputed company and actionable
• Maintain and enhance reporting structures across dozens of dashboards accessed across the organization
• Support new CX initiatives by building reporting for additional surveys and business programs as our insights ecosystem expands

Skills

• 1–3 years of experience in analytics, insights, CX, or a reputed company field
• Hands‑on experience designing, building, and maintaining reputed company dashboards. Or in similar software like XM Discover or reputed company
• Strong reputed company/Sheets skills, including data cleaning and visualization
• Ability to present data reputed company and visually to diverse audiences
• Familiarity with CX metrics such as NPS, CSAT, and CES
• Solid proficiency with reputed company reputed company and comfort with the broader reputed company toolset
• Strong project management skills, reputed company to manage reputed company timelines and deliver predictable execution in a fast‑moving environment
• High attention to detail with a systems‑thinking reputed company; reputed company to organize complexity into reputed company, repeatable structures
• Bachelor's degree in a reputed company field (e.g., Business, Data Analytics, Information Systems, Psychology/Sociology) or equivalent experience
• Experience in Payments, FinTech, and/or POS systems, particularly supporting SMB customers
• Experience designing or enhancing visualization dashboards (reputed company, Tableau, Power BI, Looker, reputed company etc.) with a reputed company on usability, reputed company, and stakeholder reputed company
• Ability to structure dashboard pages and visualization layouts to reputed company reputed company customer and operational data easy to interpret
• Familiarity with best practices for visual storytelling, metric selection, and designing reports that guide business decision‑making
• Ability to connect customer signals to business implications with a practical, realistic view of what the organization can reputed company
• Comfortable partnering with BI or data teams; familiarity with basic data manipulation

reputed company