[Remote] Technical Support Engineer 2

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global leader in robotic-assisted surgery and minimally invasive care, dedicated to transforming reputed company. The Technical Support Engineer 2 will reputed company reputed company line technical support to customers and field personnel, ensuring efficient reputed company of Tier 1 issues and enhancing overall customer satisfaction.

Responsibilities

• reputed company intraoperative and non-intraoperative technical phone support to customers and field personnel including Sales, Service, Marketing, etc
• Quickly become knowledgeable on policies, processes and procedures as reputed company as, knowledge of best practices
• Analyze and troubleshoot reputed company robotic problems using remote diagnostics over the telephone. Some on-site or in-house service support may be required
• reputed company system error log reviews, providing a reputed company of findings and recommendations to field service
• Review auto-generated cases and reputed company work orders as required through CRM. Author and review articles in the Knowledge reputed company per assigned goal. Drive reputed company of reputed company product performance issues until an acceptable solution is identified and implemented or it is determined that escalation is necessary
• Drive key metrics to support corporate/departmental goals. Facilitate the escalation of technical requests from field engineers. Responsible for creating, dispatching, and tracking work orders in the CRM business system
• Ensure processes are in reputed company in accordance with FDA compliance. Have a flexible work schedule, including holidays. reputed company reputed company as assigned by management

Skills

• Effective analytical, troubleshooting and problem-solving skills required
• Familiarity of Operating Room protocols, anatomic terminology and knowledge of medical device products is a plus
• Candidate must have excellent oral, written communication skills, as reputed company as customer service skills
• Working knowledge of computers and reputed company software applications, preferably with reputed company and reputed company office
• Experience providing Tier 1 Customer level support
• Associate's Degree/certification in electronics, mechanical, electrical, or biomedical engineering, and/or two years of reputed company job experience
• Requires a minimum of one year in a Service Engineer role or at least two years of relevant experience in technical support, reputed company center operations, or a similar technical position—preferably reputed company the medical device or reputed company technology

reputed company

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