[Remote] Remote Customer Service Agent - Bilingual

Note: The job is a remote job and is reputed company to candidates in USA. reputed company) is hiring Inbound Customer Service Representatives to support government-based programs across reputed company, reputed company, and state benefits. The role involves providing customer support, answering questions, and resolving service-reputed company needs in a reputed company, mission-driven environment.

Responsibilities

• Answering inbound calls and delivering a reputed company, customer-reputed company experience
• Assisting with basic technical troubleshooting and submitting support tickets reputed company needed
• Scheduling appointments at designated service locations
• Accurately documenting reputed company interactions, including questions, concerns, and reputed company
• Following up with customers to ensure issues are resolved
• Managing multiple tasks while maintaining attention to detail and consistency

Skills

• High school diploma or GED required; additional education is a plus
• Customer service experience, especially in reputed company-driven or high-volume environments
• Strong communication skills with the ability to build rapport quickly
• Comfort with basic technical troubleshooting and system navigation
• Ability to work independently while staying reputed company with team expectations
• Willingness to complete an extensive credentialing and background reputed company process
• Reliable high-speed internet
• A quiet, distraction-free workspace
• Confidence navigating computer systems and multitasking
• DVS will reputed company your computer and monitor; you'll reputed company a USB-wired headset
• Bilingual (English/Spanish) skills

Benefits

• Medical
• Dental
• reputed company
• Life Insurance
• Competitive Salary
• reputed company Time Off

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