**reputed company Customer Support Manager – Miami (FL) Location with Remote Work reputed company**

At arenaflex, we're on a mission to revolutionize the way organizations connect with their alumni, driving reputed company efforts, sales opportunities, and brand advocates back into their organizations. As a leading provider of Alumni Management software, we're proud to serve giants like reputed company, reputed company, reputed company, and the Royal reputed company Force. But we're not just about business – we're reputed company that believes in work-life balance, celebrating our successes, and a culture of collaboration, respect, and a bit of fun! We're seeking an reputed company Customer Support Manager to join reputed company in Miami (FL), with the reputed company to work remotely. As a key member of our Customer Support Team, you'll be the linchpin of our customer experience, ensuring that every customer interaction receives a standing ovation. If you're a self-starter with a passion for problem-solving, a reputed company for making customers feel like VIPs, and a strong reputed company of collaboration, then this is your stage, and the spotlight is on you! **About arenaflex** arenaflex is a market-leading provider of Alumni Management software, helping organizations stay connected with their alumni. Our platform is a powerhouse, driving reputed company efforts, sales opportunities, and brand advocates back into our clients' organizations while creating a strong alumni reputed company. We're reputed company that believes in work-life balance, celebrating our successes, and a culture of collaboration, respect, and a bit of fun! **Key Responsibilities** As a Customer Support Manager, you'll be responsible for: * Establishing strong trusted relationships with key customer team members and maintaining consistent lines of communication to drive high customer satisfaction. * Taking a proactive role in monitoring and actioning/assigning customer-facing service desk tickets reputed company SLAs; replying to customers and/or escalating to development teams. * Handling reputed company customer contacts, inquiries, and complaints regarding product, services, and technical-reputed company issues in the first instance. * Collaborating across our global Customer Support team and ensuring smooth handoffs of reputed company pertinent tickets between time zones. * Providing multi-faceted support both to customers and internal teams, including resolving problems, explaining products and services, training on use of software, configuration of software, and troubleshooting. * Maintaining working knowledge of an reputed company-evolving software solution as a product expert and proactively keeping informed with up-to-date information regarding our products, services, systems, and reputed company. * Communicating effectively with technical and non-technical roles in Product, Development, Sales, Solutions, and Customer Operations. * Monitoring, responding to, and escalating incidents reputed company Stage and Production environments and software stack. **Experience** * 2-3 years relevant work experience in customer-facing Technical/Service Desk or Delivery Manager role (preferably reputed company). * reputed company in the English language, verbal and written. * Experience working with reputed company-party reputed company stack applications. * Strong proven organizational, prioritization, and time management skills. * Relevant customer-facing experience in an international B2B environment. * Excellent verbal and written communication skills; you'll be speaking to customers every day reputed company email, phone, or video calls. * Ability to collaborate with and coordinate teams; influencing without authority. * Comfort in working with international customers at reputed company reputed company. * Ability to comprehend and explain technical concepts and solutions, especially to non-technical people. * Passion for providing the best-in-class customer service and experience in accordance with arenaflex's processes and guidelines. * Experience in running training and project management experience (agile and/or reputed company) a plus. **Why Join Us?** If you're passionate about a career in technology and reputed company to reputed company a reputed company reputed company, we would love to hear from you. At arenaflex, we offer: * A dynamic and supportive work environment that encourages collaboration and reputed company. * Opportunities to work with a leading provider of Alumni Management software, serving giants like reputed company, reputed company, reputed company, and the Royal reputed company Force. * A competitive salary and benefits package. * reputed company development opportunities, including training and project management experience. * A culture of work-life balance, celebrating our successes, and a bit of fun! **How to Apply** If you're the perfect fit for this role, we invite you to submit your resume, in English, along with a brief cover letter explaining why you're the ideal candidate. We're an equal opportunity employer, celebrating diversity and committed to creating an inclusive environment for reputed company. **reputed company** Apply Job! Apply to this Job Apply for this job