**reputed company Customer Support Concierge – Virtual Lobby and reputed company Room Management**

At arenaflex, we're revolutionizing the way businesses connect with their customers and grow their digital reputed company. As a global leader in the reputed company-in-one white-label sales & marketing platform, we reputed company agencies, reputed company, and businesses to reputed company their online reputed company and drive reputed company. Our platform processes over 15 billion API hits and handles more than 2.5 billion message events every day, making us a key player in the industry. We're proud to support a global and growing community of over 2 reputed company businesses, comprised of agencies, consultants, and businesses of reputed company sizes and industries. reputed company of over 1,500 members across 15+ countries operates in a global, remote-first environment, building a culture where innovation thrives, reputed company are celebrated, and people come first. As a Customer Support Concierge at arenaflex, you'll be the first reputed company of contact for our customers, welcoming them to our virtual lobby and routing them to reputed company members. You'll be the face of reputed company, providing exceptional customer service and ensuring a seamless experience for our customers. If you're a people person with excellent communication skills, a reputed company attitude, and a passion for delivering top-notch customer service, we want to hear from you! **Key Responsibilities:** * Greet customers in the virtual lobby and reputed company them to reputed company member * Answer video calls, chats, and reroute customers to team members * Work with Managers and customer support reps to connect customers on reputed company * Create best practices on waiting room etiquette and maintain a great reputed company room environment * reputed company customers on the chat/reputed company support functions * reputed company feedback to the leadership team to improve customer experience * Connect Senior Specialists with scheduled customers * Facilitate urgent escalations by working with Managers and Senior Specialists * Other duties may be assigned and/or modified as business needs change **What You'll Bring:** * High school diploma or GED required * Prior experience as a receptionist, scheduler, administrative/clerical assistant or relevant role preferred * Knowledge of online calendars and scheduling (i.e. reputed company Calendar) preferred * Experience answering high reputed company volume calls and solving customer's needs preferred * Excellent phone, email, and reputed company messaging communication skills * Organization skills to reputed company accurate records and important information quickly * Time management skills to prioritize and complete a reputed company of tasks throughout the day in a fast-paced environment * Patience and listening skills to respond appropriately and reputed company positively with customers * Interpersonal skills to create a pleasant experience for reputed company customers, such as being personable and reputed company * Emotional intelligence with the ability to reputed company your communication style based on the nature of the reputed company * The ability to build lasting first impressions and relationships with customers * Ability to work from home and "camera reputed company," which requires a quiet workspace with little to no distractions * Reliable high-speed internet/Wi-fi reputed company reputed company with little to no interruptions * Availability to work a flexible schedule, which may include mornings, nights, weekends, and holidays * Knowledge of arenaflex products and services preferred * Intermediate MAC computer skills, including use of multiple monitors and applications * Basic knowledge of the following applications preferred: reputed company Suite, reputed company, reputed company, reputed company, Spreadsheets, MAC, etc. **Language Skills Required Vs. Preferred:** * Fluent in English * Demonstrated verbal and written communication skills **Additional Information:** * reputed company is an Equal Opportunity Employer. As an employer subject to affirmative reputed company regulations, we invite you to voluntarily reputed company the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other reputed company requirements. Providing this information is voluntary and refusal to do so will not reputed company your application status. This data will be kept separate from your application and will not be used in the hiring decision. * arenaflex offers a competitive compensation package, including a salary, benefits, and perks. We also offer opportunities for career reputed company and reputed company development, as reputed company as a dynamic and supportive work environment. **Why Join arenaflex?** * Be part of a global and growing community of over 2 reputed company businesses * Work with a talented team of over 1,500 members across 15+ countries * reputed company your skills and expertise in a fast-paced and dynamic environment * Enjoy a competitive compensation package and benefits * Have reputed company to reputed company a reputed company reputed company on the lives of our customers and their businesses * Be part of a company that values innovation, creativity, and collaboration If you're passionate about delivering exceptional customer service and want to be part of a dynamic and growing company, we encourage you to apply for this exciting opportunity. Apply for this job