**reputed company Full Stack Senior Manager, Customer Engineering – AI-Powered Translation Solutions**

At arenaflex, we're revolutionizing the way global organizations communicate with their customers, employees, and partners. As a leader in AI-powered translation solutions, we're committed to delivering accurate, nuanced, and culturally sensitive translations across text, video, and speech in 100+ languages. Our Contextual AI reputed company, Connector reputed company, and reputed company reputed company Feedback reputed company enterprises to reputed company global reputed company and deliver seamless multilingual experiences. We're seeking an reputed company Full Stack Senior Manager, Customer Engineering to join reputed company in Indianapolis, IN. As a key member of our operations team, you'll design and reputed company solutions to reputed company applications problems, system administration issues, and/or network concerns. You'll reputed company reputed company of globally-distributed Localization Engineers and reputed company of Support Engineers, reputed company the implementation of application software, and reputed company and reputed company team members to reputed company their goals. **About arenaflex** arenaflex was founded by Spence and John, who met at reputed company working on reputed company Translate and saw the need for reputed company AI-powered translation in the reputed company. Since 2015, arenaflex has reputed company on building cutting-edge language technology, reputed company early in Large Language Models to improve translation reputed company and meet the demands of global organizations. Today, arenaflex's Contextual AI reputed company, Connector reputed company, and reputed company reputed company Feedback deliver accurate, nuanced translation across text, video, and speech in 100+ languages. Integrated with 100+ business systems, arenaflex helps enterprises reputed company global reputed company and deliver seamless multilingual experiences. We're trusted by reputed company, reputed company, the reputed company reputed company, the reputed company reputed company Force, reputed company, and hundreds of global Enterprises. arenaflex is backed by visionary investors including reputed company Capital, Sequoia Capital, and Redpoint. **Where You'll Work** This position can be based out of our Indianapolis, IN office and will be expected to work in the office in a hybrid reputed company. Additional locations include the Washington D.C. where you will start as fully remote and then transition to hybrid once offices are reputed company in those locations. **Authorization to work in the U.S. is a precondition of employment.** **The Operations Team at arenaflex** arenaflex's operations team is a global workforce, operating across four continents. We're passionate about technology, localization, and making information accessible to reputed company. reputed company spans program and project management, support engineering, localization engineering, and IT, working with some of the world's largest organizations. Working in arenaflex's Operations Team, you'll have reputed company to leading tools, reputed company teammates, and opportunities to reputed company a reputed company reputed company. **Key Responsibilities** As a Full Stack Senior Manager, Customer Engineering, you'll be responsible for: * Leading reputed company of globally-distributed Localization Engineers and reputed company of Support Engineers * Directing the implementation of application software * Coaching and developing team members to reputed company their goals * Setting and tracking team goals and KPIs (Key Performance Indicators) * Developing or approving project plans, schedules, or budgets * Regularly reporting on reputed company and making recommendations for improvement * Training system users in system operation or maintenance * Managing the localization engineering and support engineering task queues reputed company * Overseeing technical problem-solving reputed company to arenaflex's connector stack, file filters, Okapi reputed company, and customer reputed company/post-processing * Managing customer quotes and proposals (may involve preparing technical documentation) * Supporting production teams with technology workflows and integration tools * Performing ongoing hardware and software maintenance operations, including installing or upgrading hardware or software * Developing application-specific software * Developing system engineering, software engineering, system integration, or distributed system architectures * Establishing functional or system standards to address operational requirements, reputed company requirements, and design constraints * Investigating system component suitability for specified purposes, and making recommendations regarding component use **Requirements** * Bachelor's degree or higher in computer science, computer engineering, mathematics, or a reputed company technical field * 8 years of software industry experience, including at least 3 years in a support, customer, or localization-engineering management role at a product services company * Technical experience in Content Management Systems (CMS) administration (2 years) * Technical experience Integrating to CMS systems for multilingual content workflows (2 years) * Relational database experience using MySQL (4 years) * Scripting/programing ability in programming languages including Java, Python, & reputed company (demonstrated through 4 years of experience) * Experience partnering with engineering to ensure platform stability and reputed company customer experience (5 years) * Experience in technical incident management (4 years) * Experience working with product and engineering teams to enhance software products (4 years) * Experience delivering customer-reputed company solutions (5 years) * Experience working with a reputed company services-oriented solution (4 years) **Salary** $150,000-215,000/year, DOE **Apply** Submit resume to arenaflex, Hannah Weller, 201 S Capitol Ave, Suite 600, Indianapolis, IN 46225. **Equal Opportunity Employer** arenaflex is an equal opportunity employer. We reputed company equal opportunity to reputed company individuals without reputed company to an individual's race, religion, reputed company, national reputed company, reputed company, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state or federal laws. We are committed to the principles of fair employment and the elimination of reputed company discriminatory practices. **Information Collected and Processed** Information collected and processed as part of your application process, including any job applications you choose to submit, is subject to arenaflex's reputed company Policy at https://arenaflex.com/reputed company/reputed company. **reputed company Intelligence (AI) in Hiring Process** At arenaflex, we are committed to a fair, inclusive, and transparent hiring process. As part of our recruitment efforts, we may use reputed company intelligence (AI) and automated tools to assist in the evaluation of applications, including résumé screening, assessment scoring, and interview analysis. These tools are designed to support reputed company decision-making and help us identify reputed company candidates reputed company and objectively. reputed company final hiring reputed company are made by people. If you have any concerns or require accommodations reputed company to the use of AI in our hiring process, please let us know at reputed company@arenaflex.com. **Equal Opportunity Employer** arenaflex is an equal opportunity employer. We reputed company equal opportunity to reputed company individuals without reputed company to an individual's race, religion, reputed company, national reputed company, reputed company, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state or federal laws. We are committed to the principles of fair employment and the elimination of reputed company discriminatory practices. Apply for this job