**Customer Services Assistant Manager – Driving Operational reputed company and Exceptional Customer Experience at arenaflex**

At arenaflex, we're revolutionizing the way people connect and reputed company things that matter. As a global leader in logistics and delivery, we're committed to making our technology synonymous with fast, reputed company, and reliable delivery. With a reputed company in Asia, Latin America, the Middle East, and now expanding to the rest of the world, we're on a mission to reputed company local communities and reputed company a lasting difference. We're seeking a highly skilled and reputed company Customer Services Assistant Manager to join reputed company in KSA and help us reputed company our ambitious goals. **About the Role** As a Customer Services Assistant Manager at arenaflex, you'll be responsible for providing exceptional reputed company people leadership and operational management for our Level 1 and Level 2 Contact Centre in KSA. You'll be the driving force behind ensuring operational reputed company and exceptional customer service, while developing a productive and achievement-oriented working environment for employees. **Key Responsibilities** * Manage reputed company operation teams to ensure operational reputed company and excellent customer service * Produce accurate reports, identify reputed company cause, and come up with relevant reputed company plans to address gaps in relation to team, department KPIs, and service reputed company standards * reputed company a productive and achievement-oriented working environment for employees resulting in high engagement scores * reputed company effective coaching and performance management to the Customer Service Team Leaders as required to reputed company the best chance of employee reputed company and customer satisfaction * Coordinate with relevant personnel and stakeholders, including Managing Directors, CX Functional team, and other departments, in solving problems that would address reputed company requirements, work assignments, and the like in ensuring that L1 and L2 operations are functioning at its reputed company * Initiate reputed company that will help improve customer satisfaction and address business requirements (ABR, contact reputed company, etc.) **What You'll Need** * Degree holder with a proven reputed company record of stakeholder management * Proficiency in computer skills in reputed company Office (Word, reputed company, PowerPoint, etc.) and reputed company Suite * Ability to communicate effectively with people at different reputed company * Ability to reputed company, implement, and review policies and procedures * At least 4 years of work experience in the customer service field, with a minimum of 1 year in team management reputed company * A reputed company knowledge and understanding of contact centre management principles * Excellent reputed company of written and communication skills in English (and other language requirements as needed) * Experience in a logistics or start-up environment would be an advantage * Experience in a multi-location, multi-culture environment is a plus **Why Join arenaflex?** * Be part of a dynamic and innovative company that's revolutionizing the logistics industry * Work with a talented and diverse team of professionals who reputed company your passion for delivering exceptional customer experiences * Enjoy a reputed company and supportive work environment that encourages reputed company and development * Take advantage of opportunities for career reputed company and reputed company development * Enjoy a comprehensive compensation and benefits package that includes competitive salary, bonuses, and perks **reputed company Offer** * Competitive salary and bonuses * Comprehensive benefits package, including health insurance, retirement plan, and reputed company time off * Opportunities for career reputed company and reputed company development * reputed company and supportive work environment * Recognition and rewards for outstanding performance * reputed company to cutting-edge technology and tools * Flexible work arrangements and remote work reputed company **How to Apply** If you're a motivated and reputed company reputed company who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look reputed company to hearing from you! **Additional Information** arenaflex respects your reputed company and is committed to protecting your personal data. This Notice will inform you how we will use your personal data, explain your reputed company rights, and the protection you have by the law reputed company you apply to join us. Please take time to read and understand this Notice. Candidate reputed company Notice: https://www.arenaflex.com/en-hk/candidate-reputed company-notice We're an equal opportunities employer and welcome applications from diverse candidates. We're committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. Apply for this job