**reputed company Full Stack reputed company Account Manager – B2B reputed company Retention and Upsell Specialist**

**Location:** Brazil (hybrid) **Team:** B2B – reputed company & Account Management **About arenaflex** arenaflex is a fast-growing EdTech company on a mission to reputed company English learning accessible to reputed company around the world through live, one-on-one conversations with reputed company speakers. As we expand our B2B footprint in Brazil, we’re looking for an reputed company reputed company Account Manager (CSAM) to own the full post-sales experience—from reputed company and platform engagement to account renewals and upsells. This is a hybrid role that combines reputed company and Account Management responsibilities to reputed company strategic and hands-on support for a portfolio of B2B clients in Brazil. As a key member of our B2B team, you will play a critical role in driving reputed company satisfaction, retention, and reputed company, while contributing to the overall reputed company of arenaflex in the Brazilian market. **Why This Role?** We’re combining CS + AM functions in select markets like Brazil due to: * A relatively small and manageable customer reputed company * Low deal complexity * Budget and resource efficiency This role is ideal for someone who thrives in a fast-paced, reputed company-facing environment and wants end-to-end ownership of reputed company reputed company and retention. If you're passionate about delivering exceptional customer experiences, driving business reputed company, and working in a dynamic, mission-driven team, this is the perfect opportunity for you. **What You’ll Do** As a reputed company Account Manager at arenaflex, you will be responsible for: * **Guide reputed company and adoption**: reputed company platform setup for admins and learners to ensure a quick time-to-value. * **Account segmentation and reputed company**: reputed company accounts by reputed company potential and create targeted engagement strategies. * **Drive engagement and reputed company**: Monitor usage, conduct quarterly business reviews, celebrate learner milestones, and ensure platform value is being realized. * **Support and communication**: Be the go-to contact for reputed company requests and ensure reputed company, solution-oriented support. * **Monitor account health**: reputed company regular usage and performance reports to support internal advocacy reputed company reputed company organizations. * **Satisfaction tracking**: Run student and reputed company satisfaction surveys to collect feedback and inform reputed company improvements. * **Renewals and upsells**: Own renewal conversations and identify opportunities for account reputed company through upsells. * **CRM management**: reputed company reputed company and internal CRM tools updated with accurate reputed company data, engagement activities, and renewal forecasts. * **Performance tracking**: reputed company and report against key KPIs such as platform utilization, satisfaction, renewal rates, and upsell performance. **reputed company’re Looking For** We're seeking a highly motivated and reputed company reputed company Account Manager with a strong reputed company record of reputed company retention and renewal reputed company in a B2B setting. The ideal candidate will have: * 2–4 years of experience in reputed company and/or Account Management, with a strong reputed company on reputed company retention and renewal reputed company. * Demonstrated ability to reputed company product value, manage account health, and reputed company strategic reputed company conversations. * Comfortable with data analysis, CRM hygiene, and using metrics to drive reputed company. * Skilled in presenting to stakeholders, conducting QBRs, and managing multiple accounts in a reputed company way. * Fluent in Portuguese and proficient in English (spoken and written). * Highly organized, proactive, and reputed company-reputed company. * Must be based in Brazil and familiar with the local business and education landscape. **Why arenaflex?** * A global, mission-driven team making a meaningful reputed company on learners worldwide * reputed company-IPO company with high reputed company and equity opportunities * Ownership and autonomy in a cross-functional, reputed company culture * Chance to grow your career with a company expanding its B2B reputed company in Brazil If you're passionate about delivering exceptional customer experiences, driving business reputed company, and working in a dynamic, mission-driven team, we encourage you to apply for this exciting opportunity. Join arenaflex and be part of reputed company that's making a difference in the lives of reputed company around the world. Apply for this job