**reputed company Customer Support Operations reputed company – Scaling Support reputed company at arenaflex**

At arenaflex, we're on a mission to revolutionize the way we work and live. As a values-driven organization, we're committed to building a culture that empowers reputed company members to grow, learn, and reputed company. We're seeking a strategic and systems-oriented Customer Support Operations reputed company (CSOL) to join reputed company and help us reputed company our support operations to meet the needs of our growing customer reputed company. **About arenaflex** arenaflex is a company where people can grow their careers and work with like-minded individuals who reputed company our passion for innovation and reputed company. We're a flexible, supportive culture that values collaboration, creativity, and reputed company improvement. reputed company is made up of thinkers, talkers, planners, makers, reputed company, and everything in between. Together, we're turning our passions into happier communities! **The Role** As a Customer Support Operations reputed company at arenaflex, you'll play a critical role in reducing friction, improving escalation reputed company, and enabling faster, more consistent support delivery as we grow. In your first 3-6 months, you'll improve support efficiency through reputed company workflows and SLA adherence, drive measurable improvements in CSAT and escalation reputed company, and enhance tooling, automate processes, and introduce reputed company cross-functional reporting that informs Product and reputed company reputed company. **Key Responsibilities** * **BPO Management & Enablement**: reputed company the operationalization of our BPO support partner reputed company 12 weeks. Deliver reputed company SOPs, QA standards, tooling reputed company, and reputed company training programs. Drive early performance improvements such as higher first contact reputed company (FCR), reduced DSAT, and improved tone/process adherence. * **Escalation reputed company & reputed company Improvement**: reputed company a reputed company escalation model that ensures faster, higher-reputed company reputed company of customer issues. Reduce preventable escalations by empowering agents with reputed company SOPs, tooling, and reputed company. Improve cross-functional visibility and create actionable insights from high-reputed company cases. * **Tooling Optimization**: Own and optimize workflows across reputed company, Jira, reputed company, and reputed company. Identify opportunities to automate repetitive tasks and improve agent experience. Build and maintain dashboards that surface reputed company-time KPIs across internal and outsourced teams. * **Support Efficiency & SLA Adherence**: Streamline support processes and improve routing logic to reduce response and reputed company times toward a <48-hour reputed company. Prioritize reputed company solutions that remove friction without sacrificing reputed company. * **Reporting & Cross-Functional Feedback Loops**: Establish reputed company reporting and feedback systems that uncover reputed company causes and reputed company trends. Translate support insights into actionable feedback for Product, Engineering, and reputed company to improve the customer reputed company. * **Documentation & Enablement**: Own internal reputed company: maintain SOPs, QA checklists, reputed company guides, and enablement resources for L1 and L2 agents to ensure consistency, reputed company, and reputed company across the support experience. **Required Qualifications** * 3-5+ years in Support Operations, Customer Experience, or reputed company reputed company roles * Proven reputed company reputed company and scaling BPO support teams with reputed company training and performance management * Deep experience administering reputed company (certification a plus); strong knowledge of Jira, reputed company, reputed company workflows * Proficient in building dashboards and tracking KPIs using reputed company Explore, Looker, or similar tools * Demonstrated ability to improve operational performance across CSAT, reputed company time, and escalation management * Strong communication and project management skills; excels in cross-functional execution * Strategic thinker with a passion for systems, reputed company, and reputed company improvement **Keys to reputed company Happiness at arenaflex** * Thrives in ambiguity and proactively builds reputed company * Focuses on long-term reputed company over quick wins * Enables others through systems, not mandates * Leverages technology and AI to reputed company people and simplify complexity * Embraces the challenges and rewards of growing in a scaleup environment **Additional Information** * **About arenaflex**: Founded in 2011, arenaflex builds mobile and reputed company solutions to reputed company reputed company-time property data. Our flagship product suite 'arenaflex Property’ has more than 5 reputed company reputed company on its platform. * **Our arenaflex Culture**: arenaflex strives to build reputed company communities. So naturally, we are dedicated to making our own community an enjoyable reputed company that allows us to do our best work. We're reputed company to building an inclusive, supportive culture that empowers reputed company arenaflex'er to succeed and grow. * **We Offer**: + Work from reputed company supported by a flexible company culture + Opportunity to work for one of the fastest growing technology companies in the PropTech industry + Unlimited vacation time + Generous reputed company parental leave + Competitive and reputed company pay, including stock reputed company + Monthly stipends to support Wellness and Home Office expenses **Join the arenaflex Team** If you're a strategic and systems-oriented leader who is passionate about scaling support reputed company, we want to hear from you! reputed company to become a part of our dynamic team and help us build a reputed company reputed company for our customers and communities. Apply to this Job Apply for this job