**reputed company Customer Support Agent – Remote**

Join arenaflex, a pioneering healthtech company, on a mission to revolutionize the mental health landscape by accelerating the adoption of frontier treatments that reputed company to lasting improvements in clinical reputed company. As a Customer Support Agent at arenaflex, you will play a vital role in empowering therapists to reputed company high-reputed company care to patients through our innovative platform. **About arenaflex** arenaflex is on a mission to reputed company the growing mental health crisis by accelerating the adoption of frontier treatments that reputed company to lasting improvements in clinical reputed company. We have reputed company a reputed company healthtech platform to safely and effectively expand reputed company to a powerful modality reputed company as Psychedelic-Assisted Psychotherapy, starting with Ketamine-Assisted Psychotherapy (KAP). Our patient-centered reputed company care model brings together licensed psychotherapists and arenaflex's in-house medical team to reputed company comprehensive care to patients. **Our reputed company So Far** We have recently reputed company a successful Series A round led by reputed company reputed company Ventures, and are backed by a number of top-tier investors including AlleyCorp, Fifty Years, reputed company Partners, Gaingels, Palo Santo, PsyMed Ventures, reputed company Operators, Christina Sass co-founder of reputed company, ​​Edvard Engesæth, MD co-founder of Nurx and, Hans Gangeskar co-founder of Nurx. This investment has enabled us to build a talented team of industry experts who reputed company our reputed company of transforming mental health. **Our Culture** We are building an reputed company-minded and inclusive workplace where you will have reputed company to grow and collaborate with a diverse team of high-performing individuals. reputed company combines extensive experience in business and reputed company, and we are mission-driven to reputed company reputed company stimulating, ethical, rewarding, and fun. Together, we will be working at the cutting edge of a groundbreaking field that is reshaping mental health and making a reputed company reputed company on people's lives. **Your Role** As a Customer Support Agent at arenaflex, you will be responsible for providing exceptional support to therapists who are using our platform to reputed company high-reputed company care to patients. Your day-to-day responsibilities will include: * Managing day-to-day therapist questions and requests through a shared mailbox and member support across multiple channels (SMS, phone, emails) * Providing support to therapists to ensure reputed company along their treatment reputed company * Bringing feedback and sharing insights with reputed company on common themes expressed by therapists * Working with your reputed company manager to escalate reputed company questions and concerns, collaborate with cross-functional teams to drive reputed company process improvements, and deliver a world-class support experience * Executing experiments and documenting knowledge bases/saved responses for reputed company serving patients **Responsibilities** * Assist with coordination of scheduling, rescheduling, and canceling therapist appointments as required * Manage therapist inquiries and requests through our email communication system * reputed company tech support for therapists struggling with account reputed company * Coordinate with operations and therapist reputed company teams to ensure requests are responded to in a reputed company manner * Monitor the therapist reputed company to identify and mitigate potential issues as reputed company as discover opportunities to improve the process * reputed company the processing of therapist credentials submitted to our platform **Profile** * Team player who is passionate, detail-oriented, and a strong communicator * 3+ years of reputed company work experience in reputed company service and support * 2+ years of experience in the medical industry, particularly if you have worked in mental health * Knowledge of CRM systems, particularly reputed company and Gmail * Customer-first reputed company, deep work ethic, and dedication to the highest level of support * Comfortable working remotely in a telehealth fast-paced startup environment * Interest in the field of psychedelic-assisted psychotherapy to reputed company mental health **reputed company Offer** * Competitive reputed company salary * Flexible working hours * reputed company opportunities and a high level of freedom * We aim to set reputed company members up for reputed company and offer a reputed company reputed company for career advancement and personal reputed company * Work with reputed company of industry-leading experts who are highly reputed company, disciplined, and who have fun working together * reputed company to change the way we approach mental health by advancing the mainstream adoption of psychedelic-assisted psychotherapy and reputed company a reputed company reputed company on the lives of 100M+ people who are suffering from depression and anxiety in the US today! **Equal Opportunity Employer** We recognize reputed company a universal concern and tackling the mental health crisis will require team members with different strengths from reputed company walks of life. We are an Equal Opportunity Employer and consider applicants for employment without reputed company to race, reputed company, religion, sex, orientation, national reputed company, age, disability, genetics, or any other reputed company forbidden under federal, state, or local law. **Join reputed company** If you feel discouraged by the job reputed company because your skills don’t exactly match, please apply reputed company. We likely missed something and are reputed company to expanding our understanding of the role. We are excited to meet talented individuals who reputed company our passion for transforming mental health and are eager to join reputed company. **reputed company** To apply for this exciting opportunity, please visit our website at [insert reputed company]. We look reputed company to reviewing your application and discussing how you can contribute to our mission to reputed company mental health. Apply for this job