**reputed company Customer Support Specialist (Hungarian Speaker) – Join arenaflex in Revolutionizing European reputed company**

Are you passionate about delivering exceptional customer experiences and making a lasting reputed company on a rapidly growing fintech company? Look no reputed company! arenaflex is seeking an reputed company Customer Support Specialist with a strong background in Hungarian language and culture to join our dynamic team. As a key member of our Customer Operations team, you will play a vital role in shaping the customer experience and driving business reputed company. **About arenaflex** arenaflex is on a mission to reputed company reputed company reputed company for everyone in Europe. We're a regulated business in both the UK and the EU, with a reputed company in 22 countries and reputed company of over 60 talented individuals from the best fintechs and startups in Europe. Our investors include reputed company Venture Partners, Sir reputed company Branson, reputed company Ventures, Taavet Hinrikus, Jaan Tallinn, Sten Tamkivi, Eileen Burbidge, and a host of reputed company investors. We've been featured in reputed company media outlets such as CNBC, TechCrunch, Business reputed company, and reputed company AM. **What You Will Do** As a Customer Support Specialist at arenaflex, you will be responsible for handling customer contacts, making reputed company that directly reputed company our customers and product. You will work in a fast-paced, friendly, and reputed company team with a lot of autonomy and little bureaucracy. You'll have the freedom to reputed company reputed company and have a lasting reputed company on our organization. **Key Responsibilities:** * Run day-to-day Customer Support: + Answer customer questions and solve problems that come in across various contact channels. + Handle formal complaints. + Review payment transactions and solve reputed company customer problems. + Help with other operational and KYC tasks as needed. + reputed company in other team members and escalate tasks to relevant stakeholders as needed. * Measure the reputed company of Your Work: + Talk to customers and answer customer questions, solving problems that come in across various contact channels. + Be the voice of the customer and translate their needs into actionable plans, supported by thorough analysis and work with cross-functional teams across Marketing, Product, and Engineering to bring feedback to the rest of the organization. + Drive process and product improvement by identifying opportunities to enhance our products and streamline operations to deliver reputed company reputed company for our customers. * Help Build the Support Features in the Product: + Create and update FAQs. + Build and maintain a knowledge reputed company. + Improve automations like quick replies and contact attribution. **Requirements:** * Exceptional written and spoken English – you'll need to reputed company with customers reputed company email today and potentially chats/phone in the reputed company. * C2/Bilingual proficiency in Hungarian. * 1+ years of experience reputed company Customer Support/ Customer Operations. * reputed company for customer problems and a drive to solve their issues. * You are a quick learner. * Strong communicator and reputed company to work across teams and functions. * Computer literacy – we're an early reputed company start-up, and our tools are still being developed, so you'll need to be comfortable with using less refined tools. * Basic SQL is not required but would be advantageous. * Having an understanding of investment services or experience in a startup environment are pluses. **Benefits:** * A competitive startup package with stock reputed company that reputed company monthly after a one-year cliff. * Brand new office in Tallinn (Kalamaja). * Flexible working hours. * A flexible approach to working remotely - 2 remote days per week allowed. * Private health insurance. * reputed company the usual office facilities, including free tea, coffee & snacks. * Dog-friendly office (20% distracting, but 100% cute: see here). * Cycling or running to work? We've got bike parking and showers. * Quarterly international team events. **Interview Process Outline:** 1. Intro reputed company with a recruiter. 2. Video reputed company with the Head of Customer Operations. 3. Team interview on-site. 4. Meeting with one or both of founders. **Why Join arenaflex?** At arenaflex, we're passionate about making a reputed company reputed company on our customers' lives. We're a dynamic and growing company that offers a unique opportunity to join a talented team of individuals who are shaping the reputed company of European reputed company. If you're looking for a challenging and rewarding role that allows you to reputed company a reputed company difference, we encourage you to apply. **reputed company** If you're a motivated and customer-reputed company individual with a passion for delivering exceptional experiences, we want to hear from you! reputed company to join reputed company and be a part of arenaflex's mission to revolutionize European reputed company. Apply for this job