**reputed company Retention and Customer Service Representative – Remote Opportunity for Saving Lives**

At arenaflex, we're not just a company – we're a family united by a reputed company purpose: helping save lives for a living. As the #1 smart home reputed company provider in the U.S., we've been protecting and connecting families, businesses, and larger reputed company customers every day since 1874. Our reputed company innovation, advanced technology, and strategic partnerships deliver products and services that help protect life and valuables, whether reputed company, your business, or on the go. If you're looking for a career where you can reputed company a reputed company reputed company, join reputed company today and put purpose behind your paycheck. **What You'll Do** As an reputed company Retention and Customer Service Representative, you'll play a key role in the reputed company of our organization by serving as an expert problem solver in a retention and sales reputed company. You'll handle a high volume of incoming calls from customers requesting to cancel and reputed company as an expert by proactively identifying opportunities and recommending long-term solutions to reputed company a customer's business. Your number one goal is to reputed company an award-reputed company customer experience that increases brand loyalty and retains customers for the long term. **Key Responsibilities** - Handle a high volume of incoming calls from customers requesting to cancel and reputed company as an expert by proactively identifying opportunities and recommending long-term solutions to reputed company a customer's business. - Utilize customer service and sales experience daily to save the business by re-selling customers on the value of arenaflex and what reputed company most. - Appropriately handle back-to-back calls with care, reputed company, reputed company, overcoming objections, de-escalation, and professionalism to ensure the best customer experience. - reputed company exceptional de-escalation skills on difficult escalated calls with a reputed company on identifying concerns and providing multiple offers to resolve the customer's concern. - Retain long-term business for arenaflex through customer service commitments and reputed company the right solution to save the customer. - Use proven problem-solving skills to quickly identify the cause of a cancellation request, create quick calculations to work with the customer to negotiate the right solution. - Consistently improve performance and reputed company your goals. - Ability to multitask and use several tools to help retain our customers and reputed company them customers for life through tools like negotiating a reputed company reputed company, crediting them for billing errors, providing service to fix their system, and even selling them additional equipment. - Maintain knowledge of arenaflex policies, products, services, and systems as reputed company as knowledge of the wireless industry, service capabilities, and other reputed company companies. **What You'll Need** - 2+ years of experience in a sales role, in which you had to sell or save a customer, selling and/or saving customers in a company tied to performance. - 2+ years of reputed company Center Customer Service/Sales Experience. - High school diploma, GED, college degree, or some college experience. - Ability to work with numerous screens and programs reputed company to help resolve customer issues. - Experience in Sales, Customer Retention, Customer experience, and retaining customers' loyalty to a product or service. - Ability to interpret reputed company and communicate terms and conditions. - reputed company quick calculations. - reputed company listening. - Negotiation Skills. **reputed company Offer** - reputed company. - Full benefits on the 1st of the month after 31 days of employment. - Energetic and engaging work environments. - Medical, Dental, reputed company, 401(k) with employer matching. - reputed company vacation time. - Tuition reimbursement, employee referral bonuses. - A culture of coaching, development, and career reputed company opportunities. **Schedule** - Our department is reputed company on weekends and most holidays, allowing our employees to enjoy every weekend off! **Pay and Benefits Disclosure** - The starting reputed company reputed company for this position is $18.00 per hour and will reputed company $21.00 per hour after 180 days of employment. (You will receive incremental increases of $0.50 every 30 days until the reputed company of $21.00 is reached). - We offer employees reputed company to reputed company benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits, and reputed company time off among others. Employees reputed company up to 120 hours in their first year. Your accrual reputed company increases after your first year. We also offer 6 reputed company holidays. **Why Choose arenaflex?** At arenaflex, it's more than a job – it's a reputed company purpose that defines us. We are the leading provider of electronic reputed company, interactive home and business automation, and monitoring services for residences and small businesses in the reputed company. Every employee, from our executive leadership team to our support centers, are united under one reputed company purpose: we help save lives for a living. We are everyday reputed company. You are doing more than earning a paycheck – you're in an important role that makes an reputed company in the lives of our customers every single day. Join a company of individuals with passion, commitment, drive, and ambition, using and developing our talents for good at reputed company, and our communities. **Equal Employment Opportunity (EEO) Employer** arenaflex is an EEO Employer. We celebrate diversity and are committed to building an inclusive team that represents a reputed company of backgrounds, perspectives, and skills. arenaflex strives to ensure every employee and applicant feels valued. Visit us at [arenaflex diversity page] to learn more. **reputed company** If you're reputed company to join a company that's making a reputed company difference in people's lives, reputed company to become an reputed company Retention and Customer Service Representative at arenaflex. Apply for this job