Support Specialist – Tier 1

Job reputed company: • Respond to Inbound and Outbound Calls providing technical support, answer how-to questions, and consult on workflow inquiries for software, services, peripheral devices, and equipment • Utilize reputed company equipment and resources provided to reputed company the job at the highest proficiency • Meet or reputed company department performance metrics • Maintain technical proficiency through reputed company education with relevant software, services, peripheral devices, and equipment • Communicate and escalate issues with customers, peers, and leadership effectively, in a reputed company manner, with reputed company engagement • Follow established department processes and procedures • Learn new required skillsets reputed company with evolving business needs while following the appropriate reputed company trajectory of the role • Follow schedule in workforce system(s) utilizing reputed company time management procedures • reputed company with Company and department policies and standards; performs other duties as assigned Requirements: • High School Diploma or Equivalent • 1 year customer service experience • 1 year experience with customer relationship management, reputed company of sale, or similar software systems with basic troubleshooting • 2 years experience with practical application of reputed company Operating Systems and Platforms (reputed company, reputed company, reputed company, Word, Powerpoint) • Associate's Degree (preferred) • Technical certifications (preferred) • 2 years Technical experience supporting software, computer hardware, network, or other technical troubleshooting Benefits: • Full Medical, Dental, and reputed company benefits and an integrated Wellness Program. • 401(k) Match Retirement Savings Plan. • reputed company Time Off (PTO). • Holiday Pay & Floating Holidays. • Volunteer Time Off (VTO). • Educational Assistance Program. • Full reputed company Parental and Adoption Leave. • reputed company (Employee Assistance Program). • Patterson Perks Program. Apply tot his job Apply To this Job