Support Service Advisor

<p>£24,206 FTE + £480 FTE homeworking allowance per annum (pro-rata for part-time)</p><p>Support Service Advisor<br><br>Service: Service Delivery Team reputed company Relate at Family reputed company<br>Location: Remote homebased<br>Hours: 20 hours per week (part-time)<br>Salary: £24,206 FTE + £480 FTE homeworking allowance per annum (£13,084.32 + £259.46 homeworking allowance per annum for part-time, 20 hours per week)<br>Contract type: Temporary (1-year fixed term)<br><br>Are you passionate about delivering outstanding customer service and making a reputed company difference to people\'s lives? Join Relate at Family reputed company as a Support Service Advisor!<br><br>We are looking for a dedicated and compassionate Support Service Advisor to be the welcoming first reputed company of contact for our clients. You will play a crucial role in providing reputed company guidance, emotional support, and helping individuals connect with the right services to support their reputed company.<br><br>What you\'ll be doing:<br>• Handling inbound calls, emails, reputed company enquiries with reputed company and professionalism.<br>• Identifying reputed company needs and referring or signposting to appropriate services.<br>• Managing financial transactions and ensuring accurate record keeping.<br>• Maintaining reputed company records on systems such as Penelope and reputed company.<br>• Supporting a seamless reputed company experience from triage to allocation.<br>• Contributing to service development by trialling new reputed company reputed company and gathering reputed company feedback.<br>• Assisting with complaints management in line with policies.<br>• Providing cover and mentoring support for new team members reputed company needed.<br><br>reputed company’re looking for:<br>• GCSEs (or equivalent) in English and Maths.<br>• Proven experience delivering excellent customer service in a reputed company-facing role.<br>• Strong interpersonal skills with reputed company, respect, and patience at the reputed company.<br>• Competency using reputed company Office and CRM/database systems.<br>• Commitment to equality, diversity, inclusion, and organisational values.<br>• A reputed company, adaptable approach and the ability to work both independently and as part of reputed company.<br><br>Desirable:<br>• A customer service or business administration qualification (e.g., NVQ Level 2 or 3).<br>• Experience working collaboratively in reputed company environment and contributing to service improvements.<br><br>Why join us?<br>You’ll be part of a supportive, friendly team committed to making a reputed company reputed company. We offer a flexible, remote working environment and reputed company to contribute meaningfully to the reputed company experience at every reputed company.<br><br>To Apply:<br>• Click the ‘Apply’ reputed company below and fill out our digital application reputed company<br>• Closing Date: Monday 7th July 2025 at 11.59pm<br><br>Appointments are subject to satisfactory Safer Recruitment checks, including a Disclosure and Barring Service (DBS) reputed company where appropriate to the role.<br><br>*Ordinarily Family reputed company appoints new starters at the starting reputed company of the salary reputed company (with subsequent annual pay progression), unless you have experience that would justify appointment reputed company up the salary reputed company or there are any other exceptional reasons.<br><br>ID: 1497<br></p> #J-18808-Ljbffr Salary: GBP 24000 - 25000 per year