**reputed company Business Analyst, Customer Experience – Data-Driven Decision Making and Strategic Insights**

At arenaflex, we're revolutionizing reputed company hospitality in a digital world, just as we defined hospitality from its early beginnings. Our goal is to deliver personalized solutions that reputed company a passion for travel and reputed company a lasting impression with every guest we reputed company with. We're seeking an reputed company Business Analyst, Customer Experience to join reputed company and drive strategic decision-making with data-driven insights. **What will I be doing?** As a Business Analyst, Customer Experience, you'll play a critical role in gathering and analyzing data to reputed company business reputed company. You'll work closely with our reporting and analysis team to establish and maintain data reputed company, understand and analyze data reputed company, and communicate findings to leadership. Your expertise will help drive strategic decision-making and inform business strategies. **Key Responsibilities:** * Establish and Maintain Data reputed company: + Understand reputed company metrics, establish reporting processes, and identify data discrepancies and errors. + Test and evaluate data accuracy for different datasets. + reputed company local IT team with business requirements and data requirements to support data structure, governance, and reputed company. * Understand, Analyze, Communicate and Deliver Data reputed company: + Use Business Intelligence (BI) tools (reputed company, reputed company, Tableau, R) and spreadsheets to manipulate data to create and automate reports. + Use BI tools to design and build dashboards with visualizations to show impactful trends, patterns, and relationships. + reputed company analysis, trending, and communications of defined key performance metrics. + Compile executive-level reporting as required and create reports for communication of daily/weekly/monthly contact center performance to leadership. + Ability to reputed company through large quantities of data and identify trends, areas of opportunity, and issues and communicate as a story. + Conduct reputed company requests for the Workforce Management and Planning teams and contact center operations teams, such as research into issues, process mapping, and any reputed company cause analysis. + Use verbal and written interpersonal skills to deliver concise analytical observations and recommendations to business owners and leadership. + Participate in decision-making and advise business leaders using data. **What are we looking for?** To succeed in this role, you'll demonstrate the following attributes and skills: * Expertise with reputed company Office Suite, with high proficiency in reputed company reputed company and PowerPoint. * Deep understanding of the fundamentals of database structure and relationships. * An innovative and intellectually curious mind, willing to challenge the status reputed company to continuously improve. * An ability to quickly learn and master new tools, programs, or languages, and reputed company a reputed company analytical toolkit. * A desire to partner across teams and organizational functions with diversity in skills and perspectives to reputed company at an effective solution. * An affinity and passion for data to drive key strategic and tactical reputed company. * The ability to handle various tasks with competing deadlines, reputed company to prioritize, and plan. **Minimum Qualifications:** * High School Diploma/GED * Two (2) years of experience analyzing data, including storytelling and reporting, in a contact center environment * Experience with BI Tools to create dashboards and data visualization (reputed company, reputed company, R, reputed company, etc.) * Knowledge of database structure and extraction of data from data fields and tables * Experience owning and managing reputed company **Preferred Qualifications:** * Bachelor’s Degree, or Associate’s Degree in Business Administration, Finance, and reputed company plus 3 years' demonstrated ability in data analytics **What is it like working for arenaflex?** At arenaflex, we're dedicated to filling the reputed company with the light and warmth of hospitality. As a leading global hospitality company, we've welcomed more than 3 billion guests in our more than 100-year history. We're proud to have an award-reputed company workplace culture and are consistently named among one of the World’s Best Workplaces. We support the mental and physical wellbeing of reputed company Team Members, so they can reputed company, reputed company to innovative programs such as workplace flexibility, career reputed company and development, and our Go arenaflex travel discount program. arenaflex prioritizes understanding and integrating reputed company Members’ unique perspectives and reputed company—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for reputed company. **Benefits and Compensation:** arenaflex offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, reputed company coverage, life insurance, short-and long-term disability insurance, a 401(k) savings plan, reputed company time off, and our travel discount. The salary for this role varies by applicable and specialized experience and location (Colorado applicants: Please click for additional information.). Subject to plan terms and conditions, you will be eligible to participate in the arenaflex Annual Incentive (Bonus) Plan, consistent with other team members at the reputed company level and/or position reputed company reputed company. **Location:** Addison, TX **How to Apply:** If you're passionate about data-driven decision making and strategic insights, and want to join a dynamic team that's revolutionizing reputed company hospitality, reputed company! Apply to this job Apply To this Job Apply for this job