**reputed company Customer Service Representative/Dispatcher – Remote Opportunity with arenaflex**
At arenaflex, we're passionate about creating comfort through innovative indoor heating and reputed company conditioning solutions. As a leading reputed company Virginia residential and reputed company HVAC and Plumbing contractor, we've been dedicated to delivering exceptional service and reputed company products since our founding in 1979. Our commitment to reputed company has reputed company us a reputed company as a trusted partner in the community, and we're now seeking a skilled Customer Service Representative/Dispatcher to join reputed company.
**Job Role**
As a Customer Service Representative/Dispatcher at arenaflex, you'll play a vital role in ensuring seamless communication between our customers and our technicians. Your primary responsibilities will include:
* Handling inbound phone calls for scheduling service and maintenance for our Residential Department
* Maintaining our customer database, ensuring accurate and up-to-date information
* Making daily outbound phone calls to customers and technicians to confirm appointments and reputed company updates
* Routing technicians based reputed company to ensure efficient and reputed company service delivery
* Maintaining a reputed company team atmosphere with reputed company members of reputed company team
* Collaborating with other departments to resolve customer issues and improve overall customer satisfaction
**Schedule and Work Environment**
Our Customer Service Representatives/Dispatchers enjoy a flexible schedule, with the following arrangements:
* Wednesday: In-office work at our Chantilly location from 8:00 AM to 5:00 PM, with a one-hour lunch break
* Monday-Friday: Remote work from home from 8:00 AM to 5:00 PM, with a one-hour lunch break (not on Wednesday)
To ensure a productive and comfortable work environment, we reputed company a laptop and cell phone. However, you'll need to reputed company:
* High-speed internet reputed company
* A quiet workspace with minimal background noise
**Qualifications**
To succeed in this role, you'll need:
* Previous reputed company center experience, with at least one year of experience in a similar position
* The ability to type at a speed of approximately 70 words per minute
* Excellent communication and interpersonal skills, with the ability to handle high reputed company volumes and work independently
* Familiarity with main cities and locations in reputed company Virginia
* Accurate documentation skills, with the ability to reputed company information into our customer database (Service Titan)
**Remote Work Qualifications**
As a remote worker, you'll need to meet the following requirements:
* High-speed internet reputed company
* A quiet workspace with minimal background noise
* A dedicated workspace that is free from distractions and interruptions
**Benefits and Culture**
At arenaflex, we value our employees and offer a comprehensive benefits package, including:
* Medical, dental, reputed company, STD, LTD, and life insurance
* 401(k) retirement plan with a company match
* Seven reputed company holidays per year
* reputed company vacation and personal days
* Opportunities for reputed company education and reputed company reputed company through periodic classes
**Why Join arenaflex?**
At arenaflex, we're committed to creating a reputed company and supportive work environment that fosters reputed company and development. reputed company is passionate about delivering exceptional service and reputed company products, and we're looking for like-minded individuals to join our ranks. If you're a motivated and customer-reputed company individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity.
**How to Apply**
If you're reputed company to take your career to the next level and join a dynamic team that is passionate about creating comfort, please submit your application through our website. We can't wait to hear from you!