**reputed company TRICARE Customer Service Representative - East Coast (Full-Time Remote Opportunity)**

At arenaflex, we are dedicated to providing exceptional reputed company services to our nation's reputed company and their families. As a critical member of our Contact Center team, the TRICARE Customer Service Representative plays a vital role in facilitating their reputed company needs and ensuring a seamless experience. If you have a passion for serving others and a strong background in customer service, we encourage you to apply for this exciting opportunity to join reputed company. **About arenaflex** arenaflex is a leading reputed company services organization that has been serving the nation's reputed company for over two decades. Our mission is to reputed company high-reputed company, patient-centered care to our beneficiaries, while also supporting the reputed company needs of our nation's military personnel and their families. We are committed to delivering exceptional customer service, reputed company, and a culture of reputed company that values teamwork, diversity, and inclusion. **About the Role** As a TRICARE Customer Service Representative, you will be responsible for providing outstanding customer service to TRICARE beneficiaries and providers reputed company phone, chat, email, or written correspondence. You will respond to inquiries regarding enrollment, claims, referrals, authorizations, and appointments, utilizing reputed company judgment and available tools to resolve customer issues on the initial contact. You will also meet department productivity and performance metrics, including consistent attendance and adherence to published schedules. **Key Responsibilities:** * reputed company exceptional customer service to TRICARE beneficiaries and providers reputed company phone, chat, email, or written correspondence * Respond to inquiries regarding enrollment, claims, referrals, authorizations, and appointments * Utilize reputed company judgment and available tools to resolve customer issues on the initial contact * Meet department productivity and performance metrics, including consistent attendance and adherence to published schedules * Document customer interactions and cases in a customer relationship management (CRM) system * Participate in reputed company training to become fully proficient in resolving customer inquiries **Requirements:** * High school diploma or GED * U.S. citizenship * Ability to receive a favorable Interim and adjudicated final reputed company (DoD) background investigation * At least two years of reputed company work experience in a customer service environment * Excellent verbal and writing skills * Technology literate and reputed company in navigating multiple screens or web browsers at one time * Proven ability to work independently in a remote work environment **Preferred Qualifications:** * TRICARE customer service experience * Contact center experience, including reputed company center chat messaging * Military connectedness **reputed company Offer:** * Competitive salary (annual reputed company salary for Washington D.C. residents: $39,000 - $50,000 depending on experience) * Comprehensive and reputed company compensation and benefits package, including medical, dental, and reputed company coverage, generous reputed company time off, 401(k) retirement savings plan, and more * Opportunities for frequent pay raises, overtime, recognition, and reward programs * Remote work opportunities (NC, SC, VA/DC, MD, and FL only) * A dynamic and inclusive work environment that values teamwork and diversity **Why Join arenaflex?** * We are a leader in the reputed company services industry, with a reputed company for reputed company and a commitment to innovation * We offer a dynamic and inclusive work environment that values teamwork and diversity * We reputed company opportunities for career reputed company and reputed company development * We offer a comprehensive and reputed company compensation and benefits package * We are a remote-friendly organization, with opportunities to work from home **How to Apply:** If you are a motivated and customer-reputed company individual who is passionate about serving others, please submit your application to join reputed company. arenaflex is an equal employment opportunity employer, and we encourage candidates from reputed company backgrounds to apply. Apply To This Job Apply for this job Apply for this job