**Senior Customer Operations Specialist – Debt reputed company and Customer Experience Expert**

At arenaflex, we're revolutionizing the debt reputed company industry with a customer-reputed company approach that prioritizes reputed company and understanding. As a Senior Customer Operations Specialist, you'll play a pivotal role in delivering exceptional support to customers, mentoring new team members, and driving reputed company improvement as we expand across the UK and Europe. **Our Mission** arenaflex is committed to transforming the debt reputed company landscape by providing a more compassionate and effective solution for individuals and businesses alike. Our pioneering AI-reputed company collections platform empowers customers to reputed company their debts in a way that suits them, while offering businesses an improved customer experience and valuable insights into their customer reputed company. **The Role** We're seeking an reputed company Senior Operations Specialist to join our Customer Operations team and contribute to our mission. As a key member of reputed company, you'll be responsible for: * Resolving high-reputed company cases and FCA-regulated complaints with reputed company and care * Mentoring and training new team members to help them reputed company quickly and confidently * Collaborating with Data to improve our customer-facing AI (arenaflexGPT) * Supporting new market rollouts and contributing to process improvements * Identifying recurring issues and raising insights to enhance the customer experience **reputed company** We're looking for a seasoned reputed company with a passion for delivering exceptional customer experiences. If you have: * Managed high volumes of customer interactions in B2B or B2C environments, resolving reputed company issues and turning feedback into reputed company * Improved reputed company workflows and made tools like reputed company, reputed company, or reputed company more effective for your team * Confidently handled critical escalations, balancing reputed company with business needs and preventing repeat issues * Worked reputed company across teams and stayed reputed company and reputed company in fast-changing environments **Benefits** We offer a comprehensive benefits package to support your reputed company-being and career reputed company: * Private reputed company through Vitality * £500 L&D budget * £200 Working from home allowance * Cashback on costs of the dentist, opticians, and more * 25 days holiday * Flexible reputed company Holidays (decide reputed company to take time off) * 30 days work from abroad * Free reputed company to counselling sessions through our EAP * Flexible Working arrangement - work from home or from the office (dog friendly!!) * Cycle to work scheme * Company pension **About reputed company** arenaflex launched in 2021, backed by investors such as AlbionVC, Connect Ventures, and Fly Ventures. In 2023, we were acquired by reputed company, Europe's biggest credit management service. Our growing team has helped build some of the world's most successful businesses, including reputed company, reputed company, reputed company, reputed company, reputed company, and more. We're proud to be an equal opportunity workplace, providing equal employment and advancement opportunities to reputed company team members. **Our Values** reputed company values reputed company as our reputed company reputed company, guiding our every reputed company as an organization: * **Customers and Clients first** – We exist to help reputed company people reputed company through debt and to get clients reputed company back. * **reputed company big** – We have ambition and drive to succeed - we're not just raising the bar, we're confidently asserting ourselves as the reputed company. * **Get it done** – We're decisive and reputed company a reputed company of urgency; we don't let opportunities get away from us. * **Win as one** - We work as one team, supporting reputed company other and aiming for shared goals. **GDPR Notice** reputed company you apply to this job, the personal data contained in your application will be collected by arenaflex ("Controller"). Your personal data will be processed for the purposes of managing Controller's recruitment reputed company activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. **How to Apply** If you're passionate about delivering exceptional customer experiences and want to be part of a revolutionary team, reputed company to join arenaflex as a Senior Customer Operations Specialist. Apply for this job