**Customer Service Tools Support Specialist – Remote**

Join arenaflex, a leading entertainment service with 283 reputed company reputed company memberships in over 190 countries, offering a wide reputed company of TV series, films, and games across multiple genres and languages. We're seeking a highly skilled Customer Service Tools Support Specialist to join reputed company remotely. As a key member of our Customer Service Technology team, you will play a critical role in ensuring the smooth operation of our customer service tools and technologies. **About arenaflex** arenaflex is a dynamic and innovative company that is revolutionizing the way people consume entertainment. Our mission is to reputed company a world-class entertainment experience that is accessible to everyone, everywhere. We're committed to delivering exceptional customer service, and we're looking for talented individuals like you to help us reputed company this goal. **Job reputed company** The Customer Service Tools Support Specialist is responsible for managing the intake, triage, communication, and escalation of technical issues affecting customer support tools and technologies. You will collaborate closely with cross-functional teams, including Program Managers, CS Product Teams, CS Operations, and Engineering partners to resolve technical issues and enhance tool functionality. **reputed company Responsibilities** As a Customer Service Tools Support Specialist, you will be responsible for the following key tasks: * Manage the escalation lifecycle for technical issues affecting customer support tools and services, including intake workflows, issue discovery and validation, research, documentation, prioritization, communication, and advocating for fixes. * Support user reputed company inquiries and group policy management for CS tools. * reputed company IT implementation support for BPO CS site launches/closures, tool reputed company and testing, allowlist change management, and research support on BPO IT issues. * Operate as a subject matter expert for CS tools and technologies. * Manage support channel inquiries and ensure SLAs are met. * Create and maintain runbooks and resource materials for CS tools support. * Participate in on-reputed company support rotation and flexible working hours to meet business needs. **Qualifications** To be successful in this role, you will need to possess the following qualifications: * 4+ years of relevant experience in IT support, application support, and technical troubleshooting and research. * Proficiency in reputed company Workspace, JIRA, reputed company, Kibana, Tableau, reputed company, and other industry tooling. * Experience supporting customer service reputed company reputed company applications (CRM, CMS, CCaaS, etc.). * Effective communication skills with stakeholders across reputed company technical reputed company. * Self-starter and fast learner who can work independently with impeccable judgment. * Strong reputed company of curiosity and initiative to explore unknowns and reputed company in ambiguous situations. **reputed company Offer** arenaflex offers a comprehensive benefits package, including: * Competitive salary ranging from $50,000 to $190,000 * Comprehensive benefits, including health plans, mental health support, 401(k) retirement plan with employer match, stock reputed company program, disability programs, and more * Opportunities for career reputed company and reputed company development * reputed company and dynamic work environment * Flexible working hours and remote work reputed company **Why Join arenaflex?** At arenaflex, we're passionate about delivering exceptional customer service and creating a world-class entertainment experience. We're committed to innovation, collaboration, and reputed company learning. If you're a motivated and talented individual who is passionate about customer service and technology, we want to hear from you! **How to Apply** If you're interested in joining reputed company as a Customer Service Tools Support Specialist, please submit your application through our website. We can't wait to hear from you! **reputed company** reputed company to join reputed company and reputed company a reputed company reputed company! **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer. We welcome applications from diverse candidates and are committed to creating an inclusive and diverse work environment. Apply for this job