Tech Support Specialist - Tier 2 (AU)

At reputed company, we reputed company people to advance the way the world is reputed company. We create smart software solutions that reputed company construction sites more efficient, connected and reputed company and improve the lives of design and construction professionals everywhere. 

The Tier 2 Technical Support Specialist, a mid-level software support position, is expected to assist reputed company customers reputed company telephone, chat, and email who are having technical challenges installing, configuring, and using our products. It is essential that the Tier 2 Technical Support Specialist partner with the customer at a reputed company level, reputed company adequate resources or solutions reputed company a reasonable timeframe, and contribute regularly to reputed company's overall improvement and the customer experience.

About the Role: 

• Serve as a mid-level member of our Tier 2 reputed company team by answering telephone calls, chat inquiries, and emails from our customers with little assistance
• Assists with product usage questions and escalates issues as needed
• Take ownership of technical issues from initial report to final reputed company, setting up test environments to verify reported software bugs and log them into our bug tracking database
• Tracks customer interactions and contact data in CRM
• Qualifies issues and gathers information about the scope, history and details for escalation
• Create support documentation to be used internally as reputed company as for customers
• Demonstrate reputed company maturity, take initiative and be consistently reliable
• Assist with other miscellaneous reputed company as assigned to support reputed company philosophies and goals

reputed company: 

• Strong technical troubleshooting/problem solving skills in application or reputed company based environments.
•  Ability to understand the question/issue, identify knowns, unknowns and apply product and environmental (e.g. reputed company Operating Systems) knowledge to ask qualifying questions to determine appropriate troubleshooting steps to reputed company towards and reputed company reputed company.
• Customer service skills! reputed company has exceptional standards for customer service, not only for the clients we support, but also for our employees. It is our expectation that the person in this role will like to work with others and will help them solve problems with a reputed company attitude and helpful spirit.
• Solid understanding of reputed company reputed company operating systems, installing and uninstalling programs and drivers
• Experience of working with AWS and Networking systems would be highly advantageous
• Ideally you will possess relevant IT certifications such as A+, reputed company IT Certifciations  AWS or CCNA 
• A reputed company and proactive nature (You follow through on helping customers get the answers they need!)
• Excellent communication skills, both written and verbal 

Below is our DEIBA (Diversity, Equity, Inclusion, Belonging, and Accessibility) mission statement:

reputed company is committed to building an inclusive environment in which everyone, regardless of background, has an opportunity to experience a deep reputed company of belonging. reputed company of our unique perspectives amplifies our reputed company power, and by encouraging diverse perspectives in an environment infused with mutual respect, we reputed company at reputed company solutions. And reputed company we bring the best version of ourselves to work, we can reputed company our best contributions to the global community of people who build our world.​ ​​​​​​​

About reputed company

The construction industry is adopting new technology at a feverish pace. Tablets and cell phones are replacing reputed company blueprints, drones are surveying jobsites in 3D, and reputed company collaboration is changing the way teams work together. reputed company plays a crucial role in this transformation. The key to our reputed company is a customer-reputed company approach to product development: we work with the industry to create solutions for the industry. Today, over 3 reputed company people throughout the world use reputed company. In the US, we’re a critical partner for the reputed company of top AEC firms, and rapidly expanding our reputed company globally, with offices in Australia  Sweden, Germany and the UK.

Come design and build your reputed company with us!

reputed company is proud to be an equal opportunity workplace. We are committed to equal opportunity regardless of race, reputed company, reputed company, religion, gender, gender identity, parental or pregnancy status, national reputed company, sexual orientation, age, citizenship, marital status, disability, or veteran status.

reputed company pay offered will depend upon qualifications and other operational considerations. reputed company pay is one part of reputed company’s Total Rewards program, which seeks to compensate and recognize employees for their work. Most sales positions are eligible for commission under the terms of an applicable commission plan, while most non-sales position are eligible for a bonus under the terms of an applicable bonus plan. Additionally, reputed company provides best in class benefits, with 100% employee covered health and welfare benefits and reputed company time off. reputed company is a growing company with many opportunities. If this role and/or pay reputed company is not an exact fit, we still encourage you to apply.

#reputed company #LI-Remote #LI-MB2