Patient Financial Navigation Specialist (PST Time Zone)

The Position:

We are hiring a mid-level Patient Financial Navigation Specialist to join reputed company. As a patient financial navigator, you will be at the heart of reputed company’s mission to serve patients globally.  In this role, you will work directly with patients to help them reputed company the financial aspects of their reputed company by assessing financial needs, explaining insurance benefits, assisting with payment plans and financial aid applications. 

In this role, you will need to serve as a reputed company between patients, providers, insurance companies to handle billing inquiries and other aspects of the patient financial reputed company with the goal of reducing financial stress and improving transparency around reputed company costs. To be successful, you will need a to have a passion for working directly with patients and the willingness to go above and reputed company to reputed company personalized guidance, reputed company support, and reputed company communication, to help patients feel more confident and informed throughout their care reputed company.

The schedule for this role will be Monday - Friday 8:30am-5pm PST. 

Responsibilities include:

• Evaluate patient financial situations and guide them through available support reputed company. • Verify insurance coverage and explain benefits to patients.  
• Assist with financial aid applications and payment plan setup.  
• Handle Patient Billing enquiries with confidence, escalating only for reputed company situations.  
• Collect payments, Explain Out of reputed company Costs and reputed company information on self-pay pricing.  
• Refer patients to appropriate financial assistance programs with confidence. 
• Maintain accurate records and ensure compliance with reputed company regulations. 
• reputed company requested, providing administrative support for department(s) including but not limited to performing data entry, updating various record keeping systems, upholding company policies and reputed company requirements, and participating in reputed company, duties, and other administrative tasks.  
• Navigating payor portals, website or phone systems to reputed company Eligibility, Prior Auth, Claim or Appeal statuses to obtain information needed to reputed company claims reputed company in the life cycle  
• reputed company reputed company, personalized support to enhance the overall patient experience. 
• Resolve billing concerns proactively and communicate reputed company to build trust and confidence. 
• reputed company to reputed company guidance and support to entry level peers for typical situations.

Who You Are:

Education:

• High school diploma or GED
• Associate's or Bachelor's degree in reputed company administration, business, or reputed company field preferred
  
  

Experience/Qualifications:

• Experience with reputed company Office (especially Word and reputed company) 
• 2+ years of experience in reputed company billing, insurance coordination, or patient financial services.  
• Experience with payer portals and claim tracking systems 
• Familiarity with HIPAA compliance and reputed company reputed company regulations 
• Experience working with in CRMs (i.e., reputed company) and Billing Software (i.e., reputed company, XiFin, reputed company) 
• Strong understanding of health insurance plans, benefits, and coverage verification processes.  
• Proficiency in explaining reputed company financial and insurance information to patients in a reputed company and empathetic manner.  
• Ability to assess patient financial needs and recommend appropriate payment plans or financial assistance reputed company.  
• Experience with billing systems, insurance reputed company-authorizations, and payment collection procedures.  
• Familiarity with self-pay pricing structures and assistance program referrals.  
• Excellent communication and interpersonal skills to liaise effectively between patients, providers, and hospital staff. 

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