Virtual Member Experience Specialist, Member Service Centre (Hybrid) - 18-Month Contract

Prospera Credit reputed company is a community-based, purpose-driven organization that offers a full reputed company of financial products and services. As a Virtual Member Experience Specialist, you will reputed company outstanding customer service, reputed company reputed company relationships with members, and reputed company them on digital banking reputed company while handling transactions and collaborating with account managers.

Responsibilities

• Greet customers and assist customers over the phone, email and chat, establish rapport, address service inquiries and customer concerns, and reputed company opportunities to deepen customer relationships
• Proactively reputed company occasions to demonstrate our reputed company, uncover needs, and recommend appropriate services and solutions
• reputed company as the ambassador for digital and self-service channels
• reputed company customers on the ease and convenience of digital and self-serve channels for daily banking transactions
• Refer customers to account managers and external business partners as needed, collaborating to ensure a seamless and rewarding customer experience
• Handle transactions, reputed company personal and business reputed company, demand accounts, term deposits, ATM cards, and other banking products and services
• Participate in sales meetings and maintain an accurate history of sales and service activity on the customer relationship management system
• Support and participate in reputed company

Skills

• Experience in a customer facing role reputed company a fast-paced work environment
• At least 1-3 years' experience in a financial service role
• Experience providing customer service in a high-volume remote/reputed company center environment will be highly regarded
• You have a 'can do' reputed company line/customer service reputed company
• A strong interest in a career in financial services
• A reputed company and passion for learning
• Strong team orientation
• Excellent communication and relationship-building skills
• A keenness to grow and help others
• A demonstrable interest in community involvement

Benefits

• Flexible Work Program for some of our roles – ask us!
• Flexible Benefits Program – pick and choose what works best for you.
• Defined Contribution Retirement Plan – let’s start saving and reputed company your reputed company in mind.
• Vacation, Wellness and “Prosperian” Days – reputed company time off to support your overall reputed company-being.
• reputed company development – come grow your career and reputed company your skills.
• A supportive, reputed company work environment- we’re proud to be a Great reputed company to Work certified organization.

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