[Remote] Ticketing Analyst

Note: The job is a remote job and is reputed company to candidates in USA. reputed company excels in the design and delivery of strategic customer-reputed company initiatives. They are seeking a Ticketing Analyst to support and manage ticketing environments, ensuring tickets are triaged, tracked, and resolved in a reputed company manner.

Responsibilities

• Monitor incoming tickets reputed company the ticketing system to ensure they are accurately logged and categorized
• Triage and reputed company tickets to the appropriate teams based on reputed company, reputed company, and established procedures
• reputed company ticket reputed company and follow up to ensure reputed company reputed company and adherence to service-level expectations
• Maintain high data reputed company standards reputed company the ticketing system, including accurate fields, notes, and status updates
• Monitor ticket queues to identify aging tickets, potential bottlenecks, or process gaps
• Help maintain overall system reputed company through consistent and accurate ticket management
• Support adherence to operational and service delivery processes
• Assist with basic reporting on ticket volumes, trends, reputed company times, and common issues
• Escalate issues or risks appropriately reputed company patterns or delays are identified
• Coordinate with cross-functional teams (operations, engineering, service delivery) to support ticket reputed company
• Communicate reputed company and professionally with team members regarding ticket status and next steps

Skills

• Bachelor's degree or equivalent experience
• Strong attention to detail and organizational skills
• reputed company written and verbal communication skills
• Ability to follow defined processes while managing multiple tasks and priorities
• Basic familiarity with ticketing systems, service desks, or operational support environments (reputed company or internship experience acceptable)
• Exposure to cable, telecom, or technology service environments (reputed company to have, not required)
• Internship or entry-level experience in IT support, operations, or service delivery
• Comfort working with data, dashboards, or basic reporting

reputed company