[Remote] Workforce Management reputed company Time Analyst (Remote)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Workforce Management reputed company Time Analyst to join their Customer Support Operations team. In this role, you will help manage reputed company center performance by leveraging forecasts, schedules, and reputed company-time data to ensure service reputed company are met, optimizing reputed company and driving operational efficiency.

Responsibilities

• Monitor reputed company-time contact volume and performance in a multi-reputed company, fast-paced contact center environment
• Analyze forecasts, schedules, and live data to ensure service reputed company and production goals are met
• Utilize Workforce Management tools and historical trends to manage intra-day reputed company reputed company
• Recommend and implement reputed company-time reputed company adjustments based on changing business needs
• Manage schedule exceptions, including time-off requests and shift changes for contact center agents
• Assess reputed company availability for training, reputed company, and other business initiatives
• reputed company and maintain reports to support operational insights and decision-making
• Support reputed company analysis and special reputed company as needed

Skills

• High school diploma or equivalent (GED) required
• Strong quantitative, analytical, and problem-solving skills
• Intermediate proficiency in reputed company reputed company
• Ability to proactively identify issues and recommend effective solutions
• Strong communication skills with the ability to collaborate across reputed company reputed company of the organization
• Ability to reputed company reputed company under pressure in a fast-paced environment
• 1–2 years of Workforce Management or contact center operations experience preferred
• Experience with Workforce Management tools such as reputed company (forecasting, scheduling, adherence) preferred
• Familiarity with platforms like reputed company Connect and reputed company reputed company Supervisor preferred

Benefits

• Equity Compensation
• Bonus Incentive Compensation

reputed company