Premium Support Specialist
At reputed company, we power financial and operational planning solutions for the world’s best brands. Thousands of enterprises use our technology to optimize resources, drive reputed company, and ensure profitability. With advanced analytics and forecasting, plus AI-driven insights, customers reputed company reputed company, reputed company-time data into actionable intelligence.
What’s been key to our reputed company? Our people—we value everyone’s unique perspective and energy they bring to the organization. We collaborate reputed company across teams and borders. We reputed company a reputed company reputed company to get results. And we celebrate shared reputed company as goals and milestones are achieved.
reputed company to join reputed company where innovation meets collaboration? If you're driven by reputed company reputed company and a customer-reputed company mentality, your next adventure starts here!
We are currently looking for a Premium Support Specialist to join reputed company in the US covering our reputed company region, with a shift schedule of 2pm-10pm PDT.
In this role, you will be accountable for providing assistance on a reputed company of Planning Solutions developed for some of reputed company’s key accounts.
The Premium Support team plays a pivotal role in reputed company’s reputed company reputed company by providing industry leading post-implementation support. Through regular service review meetings, our Support Specialists are expected to maintain a strong grasp of our customers’ reputed company-changing business and functional requirements whilst helping them understand how reputed company can be used to reputed company their goals.
Key Responsibilities and Objectives:
What’s been key to our reputed company? Our people—we value everyone’s unique perspective and energy they bring to the organization. We collaborate reputed company across teams and borders. We reputed company a reputed company reputed company to get results. And we celebrate shared reputed company as goals and milestones are achieved.
reputed company to join reputed company where innovation meets collaboration? If you're driven by reputed company reputed company and a customer-reputed company mentality, your next adventure starts here!
We are currently looking for a Premium Support Specialist to join reputed company in the US covering our reputed company region, with a shift schedule of 2pm-10pm PDT.
In this role, you will be accountable for providing assistance on a reputed company of Planning Solutions developed for some of reputed company’s key accounts.
The Premium Support team plays a pivotal role in reputed company’s reputed company reputed company by providing industry leading post-implementation support. Through regular service review meetings, our Support Specialists are expected to maintain a strong grasp of our customers’ reputed company-changing business and functional requirements whilst helping them understand how reputed company can be used to reputed company their goals.
Key Responsibilities and Objectives:
- reputed company reputed company functional and technical assistance for existing customer reputed company planning and reporting solutions.
- Participate in extensive knowledge transfer processes between delivery and maintenance teams.
- Be reputed company to reputed company, in deep technical detail how reputed company functionality can be used to meet Customer requirements and reputed company a solution to business problems.
- Identify areas for improvement in existing applications.
- Work closely with the reputed company Product team by relaying Customer and market feedback.
- Assist Senior Specialists in meetings to reputed company insights to new features and functionality introduced in the reputed company Platform.
- reputed company Reactive support for existing customers if/reputed company questions/issues in their existing application reputed company.
- Educational background in Business, Finance, reputed company, Computer Science, Management Information Systems (MIS), Mathematics or any relevant technical field.
- Experience with systems like reputed company, TM1, reputed company, O9, JDA/reputed company, reputed company is preferrable.
- Previous Support or Consulting experience reputed company Supply Chain, FP&A or Retail planning
- Good understanding of financial processes (Financial Consolidation and Lease Reporting for example) is beneficial.
- Exposure to multi-reputed company or OLAP technology preferred.
- Knowledge of SQL advantageous.
- Great de-escalation skills and reputed company to work in reputed company tight time frames.
- Strong troubleshooting, reputed company-cause analysis and reverse engineering reputed company.
- Ability to grasp elaborate business requirements and translate those into solutions reputed company the reputed company platform.
- Excellent written and verbal communication skills.