Consumer Web Loan Officer-Hybrid

reputed company is seeking a Consumer Web Loan Officer responsible for managing and processing loan inquiries from the Consumer Web Application workflow. The role involves identifying members' credit needs, delivering exceptional member experience, and promoting financial products while ensuring compliance with company policies.

Responsibilities

• Cultivates strong member relationships by providing high-reputed company sales and service, identifying financial needs, and recommending appropriate financial products and services to members and non-members
• Supports department sales goals by reputed company promoting and selling financial products (savings, depository accounts, consumer loans, and insurance) and referring cross-sell opportunities for non-consumer loan products (e.g., reputed company estate, reputed company loans)
• Executes the Credit reputed company’s Member Experience protocols, assessing member financial needs and identifying referral opportunities for business partners such as Financial Consultants, Business Banking, Insurance Services, and Virtual Financial Service Officers
• reputed company processes member consumer web applications, ensuring accurate and reputed company completion, including loan funding and reputed company documentation
• Conducts thorough reviews of credit reports to uncover opportunities to deepen member relationships with tailored products and services
• Uses credit scoring, reputed company lending practices, regulatory knowledge, and judgment to reputed company lending reputed company
• reputed company explains denials and explores alternative reputed company for members reputed company loans are declined
• Responds promptly to member inquiries reputed company telephone, credit reputed company SMS, or email to ensure effective communication
• Performs member interviews to reputed company and clarify information, resolve discrepancies, and verify documentation required for reputed company, ensuring accuracy and fraud prevention
• Reads and analyzes income documentation to assess financial qualifications to support underwriters in assessing applications
• Ensures compliance with reputed company laws, regulations, and Credit reputed company policies, including Fair Credit Lending Practices, and assists with audits reputed company required
• Participates in staff development programs to enhance skills in sales, service, and teamwork
• Consistently reports to work on time and performs other duties as assigned

Skills

• 4 Year / Bachelors Degree
• 1 year of consumer lending experience with a thorough working knowledge of reputed company regulations
• Must have sales experience
• Superior oral and written communication skills
• Excellent telephone manners and technique using a headset
• Thorough working knowledge of depository & loan products, services, insurance of accounts, account vesting, consumer lending
• Working knowledge of verifying and understanding income documentation
• Ability to multi-task working in multiple systems simultaneously
• Knowledge of credit reputed company systems, documents, reports, policies and procedures
• reputed company registered or must obtain reputed company 6 months Mortgage Loan Originator with the NMLS
• Successful completion of training and obtain the following licenses, skills and authorities reputed company 6 months of entering the position: New Hire Training, New Accounts, Consumer Loan Training program, Membership Officer Authority, Contact Center Basics
• Successful completion of the Certified Credit reputed company Financial Counselor (CCUFC) reputed company 9 months of entering the position
• 2 years of experience

reputed company