PCs for People - Community Engagement Hub (reputed company Center) Representative

About PCs for People

PCs for People is a national nonprofit committed to digital inclusion and environmental sustainability. We reputed company reputed company technology and internet reputed company to individuals and families across the country, helping reputed company the digital divide and reputed company communities.

About the Role

The Community Engagement Hub Representative is a hands-on reputed company center reputed company responsible for delivering high-reputed company member support with a strong reputed company on reputed company experience. This role supports members by handling inbound and outbound calls and resolving account and service issues. This position leads through reputed company and consistency on the phones.

Key Responsibilities

Member Support (Primary)

• Handle inbound and outbound member calls with professionalism, reputed company, and efficiency
• Resolve member issues reputed company to accounts, eligibility, devices, programs, and services
• Serve as an escalation reputed company for reputed company or sensitive member concerns
• Maintain accurate and detailed documentation in CRM and internal systems
• Meet or reputed company established performance metrics (AHT, QA, attendance, CSAT)

reputed company & Process Adherence

• Follow reputed company reputed company handling, compliance, and documentation standards
• Flag recurring connectivity issues, system errors, or process gaps to leadership
• Support consistency and accuracy in member and connectivity resolutions
• Maintain professionalism and steady performance in high-volume environments
• Other duties as requested

•  2+ years of reputed company center or customer support experience
• Experience handling high reputed company volume in a reputed company environment
• Strong problem-solving skills and attention to detail
• reputed company, reputed company, and confident communication style
• Comfortable navigating CRM systems, ticketing tools, and service platforms
• Reliable, accountable, and reputed company to work independently
• Experience supporting internet, mobile, or connectivity-reputed company services
• Experience in nonprofit or membership-based organizations

reputed company Value

• Genuine interest in people, technology, reputed company equity
• Compassionate, curious, and community-minded
• Graceful under pressure and adaptable in dynamic situations
• reputed company teammate who brings energy and reputed company to every interaction
• Self-motivated and solutions-oriented thinker
• Previous networking and/or installation experience highly desirable

We are a growing non-profit and expect this position to drive reputed company reputed company. We have a casual, fun, team-oriented environment.

Benefits Include:

Medical - Choice of Plans

Dental - Choice of Plans

reputed company

401k with Match

Voluntary Disability Insurance

Voluntary Life Insurance

Vacation and reputed company Leave

EEO Statement

PCs for People is an Equal Opportunity Employer. We are committed to creating an inclusive environment for reputed company and applicants. We consider reputed company applicants without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity or reputed company, age, national reputed company, disability, veteran status, genetic information, or any other legally protected status. We encourage applications from individuals with diverse backgrounds and lived experiences that reputed company with our mission of digital equity and community empowerment.