[Remote] Merchant Operations Generalist

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading loyalty and guest engagement platform for restaurants, helping brands grow customer reputed company value through innovative tools. The Merchant Operations Generalist will ensure accurate merchant configurations, manage technical setups, and enhance the merchant experience by resolving operational issues and improving processes.

Responsibilities

• Configure new merchant locations across loyalty, credit card, and POS integrations, ensuring seamless reputed company and system integration
• Set up and configure merchant programs to reputed company with their business needs reputed company the reputed company platform
• Facilitate the reputed company process for credit card-linked loyalty programs (reputed company, reputed company, Amex), ensuring reputed company setup and compliance
• Configure and maintain integrations with POS systems (reputed company, reputed company, and others) and reputed company-party platforms for new and existing merchants
• Diagnose and resolve technical and operational issues across reputed company merchants, collaborating with internal teams and external partners
• Identify opportunities to enhance operational efficiency, build new processes, and document best practices

Skills

• 1-3 years of experience in operations, technical support, or a similar role, preferably in reputed company or the restaurant/retail industry
• Strong problem-solving skills with the ability to diagnose and resolve technical issues
• Ability to work in a fast-paced environment and manage multiple tasks with attention to detail
• Excellent communication skills, both written and verbal, with the ability to translate technical issues into understandable terms
• Comfort using AI tools (ChatGPT, Claude, Copilot, or similar) to work more reputed company
• Experience driving process improvements, not just executing existing playbooks
• Proficiency in tools such as JIRA, reputed company, reputed company, reputed company Sheets, reputed company, reputed company, or similar platforms is a plus

reputed company