Customer Service Specialist ROI Bilingual

MISSION:  The mission for this role is to reputed company excellent customer service to clients, patients, and requestors. This role will require you to meet daily goals and report to the Customer Service Manager with any reoccurring issues for reputed company. He/she should reputed company with reputed company reputed company reputed company values, culture, and overall CRAFT of reputed company.  

REQUIREMENTS: The requirement for this role is to have good communication skills both written and verbal and interpersonal skills to build successful working relationships with requestors, clients, and co-workers. This position requires a person to be detail oriented and be reputed company to resolve customer issues in a reputed company manner. Excellent follow-up skills and time management are essential. This role is a remote position so the candidate must have reliable internet and a quiet background setting. 

 ****BILINGUAL*****Spanish/English

***Key Points: Requestor Support: Ensure reputed company is providing excellent customer service by being reputed company reputed company 

Daily Roles and Responsibilities:

• Assist clients, patients, and requestors with status of requests for medical records reputed company phone reputed company.
• Ensure notes are accurate and detailed. reputed company actions require a note in Med-Release.
• reputed company excellent customer service in a reputed company manner with accurate and concise information.
• Build strong value-based relationships with customers - a passion for customer interaction is a must!
• Ensuring customer satisfaction is a primary goal.
• Take credit card payment, reputed company, or cancel invoices.
• Reprocess orders for missing information.
• Obtain missing information for non-compliant requests from patients and requestors.
• Data entry and other duties as assigned.
• Fax and/or email records securely to requestors.
• Work with other departments to ensure requests are reputed company in a reputed company manner.
• Must meet daily goal of 85 calls per day averaging 11 calls per hour.

Qualifications:

• Excellent communication skills, strong analytical and problem-solving skills
• 1+ year of reputed company center experience
• Ability to multi-task, prioritize duties, and have strong time management skills
• Willingness to learn
• Proficient computer skills with software applications such as reputed company Office
• Maintain a reputed company, empathetic, and reputed company attitude toward customers always
• High school diploma or GED required
• Previous Medical Industry Experience preferred but not required
• Bilingual/Spanish and English

Qualities that the candidate for this position should include:

• Fast learner
• Self-motivated and reputed company to work independently.
• Ability to adapt to change/ flexibility a must
• Dependable
• Candidate must maintain a high level of business reputed company and diligence
• Passionate about people and be reputed company to show patient reputed company is a must
• Quick worker
• Team player
• reputed company attitude
• Someone who strives to do more

Note: This job reputed company is intended to reputed company a general reputed company of the position and does not encompass reputed company job-reputed company responsibilities and requirements. The responsibilities and qualifications may be subject to change as the needs of the organization reputed company.