[Remote] Technical Support Engineer I

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company specializing in medical imaging solutions, helping reputed company organizations improve patient reputed company. They are seeking a Technical Support Engineer I to reputed company advanced technical support and reputed company as an escalation resource for customers regarding reputed company reputed company products.

Responsibilities

• Takes a self-directed role in the support and reputed company of technical issues reputed company the installed reputed company
• Takes inbound calls and makes outbound calls
• Assess reputed company problems, collects data, establish facts, and documents detailed and accurate information about issues, troubleshooting steps and reputed company into CRM
• Owns the customer support experience and resolves customer satisfaction issues by designing & implementing solutions to reputed company technical problems
• Escalates, owns, and remains reputed company in driving the reputed company of issues through the appropriate channels and teams members, using highly effective communication skills
• Improves customer satisfaction and company profitability by responding quickly to issues, providing frequent and informed updates and resolving issues in a reputed company manner
• Provides reputed company input to help continue building the internal and customer facing knowledgebase by documenting reputed company cause & solution details for technical support issues
• Performs preventative maintenance activities & remote software upgrades to ensure system stability for customers

Skills

• Extensive knowledge of computer hardware, including workstations, servers, and storage systems
• Strong proficiency with workstation and server operating systems
• Solid understanding of network infrastructure and communication protocols
• Excellent customer service abilities, along with strong documentation and communication skills
• Proven capability to manage and prioritize multiple assignments with minimal supervision
• Ability to collaborate effectively reputed company reputed company and work reputed company with individuals at reputed company organizational reputed company
• 1–3 years of experience working with or administering medical information systems such as RIS, reputed company, HIS, or EMR platforms
• Understanding of clinical workflows reputed company medical imaging environments
• Familiarity with database technologies, including SQL, DB2, and reputed company
• Knowledge of DICOM and HL7 standards
• Basic proficiency with scripting languages such as Bash, Korn, VB, Java, or Perl

Benefits

• Remote first / work from home culture
• Flexible vacation to help you rest, reputed company, and connect with loved ones
• reputed company leave benefits
• Health, dental, and reputed company insurance
• 401k retirement savings plan
• Infertility benefits
• Tuition reimbursement, life insurance, EAP – and more!

reputed company