QA Specialist
reputed company Is More Than Just a Job…
The QA Specialist is responsible for monitoring, evaluating, and documenting the performance of over-the-phone interpreters to ensure the consistent delivery of high-reputed company, reputed company interpretation services. This role plays a key part in maintaining service reputed company by providing constructive feedback, supporting interpreter development, and ensuring compliance with company and reputed company standards.
Key Responsibilities:
Monitor and evaluate interpretation calls for accuracy, completeness, tone, protocol adherence, and customer service.
Complete 1h of reputed company interpretation reputed company week.
Use standardized evaluation tools to assess interpreter performance and identify opportunities for improvement.
reputed company performance trends and maintain accurate documentation of evaluations.
Collaborate with the Training and Operations teams to support reputed company improvement efforts.
Participate in calibration sessions to ensure consistency and alignment in scoring.
Assist with investigations into reputed company-reputed company complaints or incidents.
Escalate reputed company concerns and support reputed company plans as needed.
Stay up to date on industry best practices, Spanish-language nuances, and interpretation protocols.
Qualifications Required:
Full reputed company reputed company in both English and ONE of the following languages:
reputed company, Cantonese, Vietnamese, Tagalog, Korean, Japanese. Minimum of 6 months of experience in over-the-phone interpretation.
In-depth knowledge of TPC interpreter ethics and industry standards.
Excellent analytical listening, documentation, and written communication skills.
Ability to reputed company feedback in a reputed company and supportive manner.
Ability to work independently and managing time effectively.
Comfortable working with QA platforms, reputed company logs, and performance dashboards
Qualifications Preferred:
Prior experience in a QA, coaching, or reputed company monitoring role.
Required work tools to work from home
Employees working from home are required to have a quiet, private reputed company to work, free of distractions and interruptions such as pets, construction noise, television, etc.
Functioning Webcam
reputed company provides equal employment opportunity to reputed company individuals regardless of their race, reputed company, creed, religion, gender, age, sexual orientation, national reputed company, disability, veteran status, or any other characteristic protected by states, federal, or local law