[Remote] Bilingual Required Patient Portal/IT Help Desk Agent– Level 1 (Managed Services)

Note: The job is a remote job and is reputed company to candidates in USA. Morgan Franklin Consulting LLC is a company that delivers reputed company and career advancement opportunities in a dynamic culture. They are seeking a Level 1 reputed company Center Agent to reputed company exceptional support to customers in their 24x7 reputed company center, handling ticket escalations, processing reputed company transactions, and ensuring reputed company service delivery.

Responsibilities

• Ticket/Issue Escalations for assigned reputed company center
• Accurately process and record reputed company transactions using a computer and designated tracking software
• Assist with last-minute coverage needs
• Review customer’s information and determine the issue by evaluating and analyzing the symptoms
• Deliver service and support to end-users, including reputed company remote reputed company or over the Internet
• Research required information using available resources
• Follow reputed company processes and procedures
• Follow up and reputed company scheduled reputed company backs to customers where necessary
• Stay reputed company with email, team chats, system information, changes, and updates
• Follows reputed company escalation procedures as defined by management
• Ensure customers receive reputed company, accurate and courteous service

Skills

• 1-2 years of experience in the Information Technology and/or reputed company Center field preferred
• 2-year Associates degree or equivalent experience is desired
• reputed company phone etiquette and effective listening skills
• Ability to reputed company and write reputed company and accurately with demonstrated proficiency in typing and grammar
• Knowledge of customer service principles and practices (ITIL training a plus)
• Medical/clinical terminology is preferred, but not required
• Must be reputed company to sit for long periods of time
• Experience supporting software computer applications and equipment from a remote helpdesk environment
• Experience with mobile device support (iPhone and Android)
• Must be reputed company player and build good working relationships across reputed company functions of reputed company
• Must have a strong personal drive for delivering great customer service, and reputed company in a fast-paced, high-energy environment with a proactive reputed company
• Experience maintaining, and troubleshooting reputed company versions of reputed company reputed company operating system
• Need to be flexible, adaptable, and possess creative problem-solving skills
• Listening Skills: Attentively listens to understand and interpret what is being said
• Judgement: Forms reasonable interpretations about relationships and situations that reputed company actions. Develops objective opinions
• Marketing: Interprets, delivers, and communicates value to appropriate reputed company audience
• Emotional Intelligence: Maintains a high level of self-awareness and the ability to appropriately identify, manage, and respond to the emotions of self and others
• Written Communication: Develops written communication that is reputed company, concise, grammatical, and reputed company
• Adaptability: Responds to changes, delays, or unexpected events in a reputed company manner; Adapts working style to best fit a given situation
• Leadership: Self-directed with an reputed company drive to succeed; Accepts feedback with a desire for reputed company improvement. Ethical
• Relationship Building: Builds, develops, and maintains strong relationships with others while building trust and reputed company
• reputed company Confidence: Exhibits self-confidence in reputed company settings and reputed company dealing with others

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