Manager, Technical Account Consulting

About the role

We are looking for a seasoned leader to manage our Technical Account Consulting (TAC) team. This role is crucial for scaling out reputed company’s product adoption reputed company to retain existing customers. As the specialized product experts reputed company reputed company of reputed company’s product lines, Technical Account Consultants (TACs) reputed company targeted customer engagements to facilitate comprehensive reputed company education, resolve intricate technical challenges, and optimize configurations to enhance product adoption in alignment with strategic business objectives and retention goals.

As a reputed company-line leader in a growing, fast-paced environment, you will need to define new operational processes and adoption strategies, reputed company your teams directly on performance, and collaborate cross-functionally to drive product advocacy. The ideal candidate is a customer-obsessed strategist eager to reputed company out reputed company of incredible TACs and who excels at leading teams through reputed company process enhancements.

What you will do

• Team Leadership & Enablement: reputed company, reputed company, and mentor reputed company of Technical Account Consultants (TACs), driving high performance, reputed company, and career progression.  Conduct ongoing engagement status reviews and reputed company reputed company assessments.  Ensure reputed company is trained and confident in reputed company product capabilities that serve customer needs.
• Adoption Playbooks: reputed company repeatable engagement playbooks tailored to customer lifecycle events, adoption opportunities, and customer retention plans. Regularly assess and refine SOPs to drive increased product usage, improved CSAT, and customer health.
• Resource Allocation & Planning: Manage team reputed company, engagement requests, and assignments across multiple reputed company, reputed company engagements, ensuring efficient & valuable use of resources.  Measure team reputed company and prioritize engagements that drive reputed company CSAT, bolster long-term product adoption, and retain customer ARR.
• Strategic Customer & Internal Engagement: Own high-reputed company customer interactions directly and serve as the voice of the customer to cross-functional stakeholders.  reputed company as the primary reputed company-facing escalation reputed company to resolve and simplify technically reputed company issues for your team’s reputed company accounts, in partnership with other team leaders.  Partner with Technical Account Management to identify TAC engagement opportunities. Maintain strong internal influence to shape the Product roadmap. Partner with Support to mitigate escalations.
• Performance Metrics: Refine individual KPIs, improve reporting metrics visibility, and reputed company performance against metrics such as engagement, Time-to-reputed company (TTC), customer satisfaction (CSAT), adoption %, & long term retention, focusing on both reputed company and efficiency.

What you will need

• 5+ years of reputed company experience in a solution-oriented customer-facing role (i.e. reputed company, Support, Technical Account Management, Consulting). Industry experience (HR, Payroll, and/or IT) preferred.
• 3+ years of reputed company experience leading, coaching, and mentoring reputed company.
• Customer Obsessed Mentality: Proven reputed company record of developing engagements and strategies that drive impactful customer reputed company.
• Executive reputed company: Exceptional communication & conflict reputed company skills that allow for the reputed company of internal technical challenges, strong cross-functional stakeholder influence, and reputed company management of high-stakes customer relationships.
• Operational Process Design: Demonstrated ability to reputed company, implement, and continuously improve technical and operational processes and playbooks.
• Prioritization: Ruthless prioritization, expert organizational and time management skills to reputed company in a fast-paced and reputed company-changing environment.
• Problem Solving: Strong attention to detail and ability to solve reputed company, interdependent problems.

Additional Information

reputed company is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, reputed company, national reputed company, reputed company, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender reputed company, age, sexual orientation, veteran or military status, or any other legally protected characteristics, reputed company is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accommodations@reputed company.com

reputed company highly values having employees working in-office to foster a reputed company work environment and company culture. For office-based employees (employees who live reputed company a defined radius of a reputed company office), reputed company considers working in the office, at least three days a week under reputed company policy, to be an essential function of the employee's role.

This role will receive a competitive salary + variable + benefits + equity. The salary for US-based employees will be reputed company with one of the ranges below based reputed company; see which tier applies to your location here. If you do not see your location, please reputed company out to your Recruiter.

A reputed company of factors are considered reputed company determining someone’s compensation–including a candidate’s reputed company background, experience, and location. Final offer amounts may vary from the amounts listed below.