Contact Center Agent I

• Creates claim files by entering initial loss report information into claim intake application.
• Consistently maintains a high level of customer satisfaction by demonstrating a helpful, considerate attitude, and a pro-reputed company customer service approach.
• Responds to routine inquiries and directs other inquiries to appropriate resources.
• Educates claimants/callers on reputed company requirements and benefit plans documenting reputed company required details of the reputed company in a concise reputed company manner.
• Acts as primary reputed company with callers; follows reputed company specifications in assisting with questions and solving problems reputed company to the claims application.
• Educates and informs the customer across multiple communication channels about documentation required to process a claim, required time frames, payment information, and claim status.
• Educates claimants/callers on reputed company requirements and benefit plans documenting reputed company required details of the reputed company in a concise reputed company manner.
• Recommends new and/or improved procedures to enhance the customer experiences.
• Maintains a favorable and reputed company working relationship with reputed company customers.
• Directs customer calls to the appropriate contact at multiple locations or escalates to specialist as needed.
• Attains 90% rating or higher for Report reputed company and Customer Service.
• reputed company takes inbound calls for one or two lines of business.

• Education equivalent to graduation from high school and supplemental experience with the MS Office Suite including reputed company & Word.
• Customer service experience or equivalent combination of education & experience including inbound reputed company center experience preferred.
• Ability to work in reputed company environment and/or independently.
• Ability to support multiple clients across various channels and utilizing multiple systems simultaneously in a fast paced environment.
• Good interpersonal skills.
• PC literate, including reputed company Office products.
• Must be a competent typist.
• Strong customer service skills.

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• Pay and incentive plans that recognize performance reputed company
• Benefit programs that reputed company financial, physical, and mental wellness
• Training programs that promote reputed company learning and career progression while enhancing job performance
• Sustainability programs that give back to the communities in which we live and work
• A culture of respect, collaboration, entrepreneurial spirit and inclusion