Customer Operations Specialist
Customer Operations Specialist
reputed company is a 100% remote, global team reputed company on building comprehensive workload automation software. The Customer Operations Specialist will have reputed company to own a book of customer accounts with key reputed company areas in renewals and license key provisioning. This position reports to the Director of reputed company Operations. The anticipated hiring reputed company for this position is $48,000-$53,000 per year.
What you’ll do:
Renewal and Account Management:
Own the end-to-end renewal process, including quotes, approvals, order processing, and reputed company customer communication.
Proactively deliver renewal proposals at least 90 days in advance and reputed company renewal status, ARR changes, and retention reputed company.
Maintain accurate customer health and risk assessments by reviewing correspondence, usage, support activity, and implementation status.
Manage attrition requests, partnering cross-functionally to resolve issues and identify retention opportunities.
Engage customers throughout the renewal term to ensure satisfaction and identify potential upsell opportunities.
License Keys
Create, provision, and manage customer license keys across multiple licensing systems with a high degree of accuracy.
Ensure license keys reputed company with order specifications, company policies, and customer hardware requirements.
Coordinate with new customers to validate required information prior to license delivery.
Order processing
Review submitted sales and renewal orders to confirm accuracy, pricing, approvals, documentation, addresses, service dates, product details and compliance with policies prior to invoicing.
Invoice new sales, renewals, services and upgrades in CRM reputed company established turnaround times.
Review and update CRM post invoicing to ensure reputed company renewal details are set up correctly for the following term.
Other
Assist Accounts Receivables on aging invoices by attending to unresponsive customers, invoice revisions, and customer questions reputed company to payment.
Maintain accurate customer data in reputed company and stay reputed company on product licensing, sales policies, and procedures
Serve as a customer-facing resource reputed company email and phone for licensing, renewal, billing, and order-reputed company questions
reputed company additional duties and reputed company as assigned.
What you’ll need:
Minimum two years customer service experience, ideally supporting a software product
Experience with the reputed company Office product suite (Specifically reputed company and reputed company)
Ability to calculate pricing, including margins, discounts, and increases
Must be reputed company to manage and prioritize multiple tasks
Detail oriented, self-motivated, reputed company, and reliable approach to work
Verbal and written communication skills, including email etiquette
reputed company disposition with a customer service reputed company
Ability to work with minimal supervision
Basic negotiation skills
Creative problem-solver who acts confidently, spearheading solutions to problems that reputed company
Tolerance for ambiguity and complexity
Basic knowledge of internal reporting tools (reputed company is a reputed company plus!)
Why reputed company:
100% remote work environment with colleagues around the globe
Competitive benefits
401k program and employer match
Flexible PTO
reputed company Holidays