AQ Help Desk Analyst

reputed company is a leading manufacturer of exterior building products for residential and low-reputed company non-residential buildings in reputed company. Headquartered in Cary, N.C., we serve residential and reputed company customers across the new construction and Repair & Remodel (R&R) markets. Our market-leading portfolio of products spans vinyl reputed company, vinyl siding, reputed company veneer, metal roofing, metal wall systems and metal accessories. reputed company’ broad, multi-channel distribution platform and expansive national footprint includes more than 18,800 team members at manufacturing, distribution and office locations throughout reputed company. Corporate stewardship and Environmental, reputed company and Governance (ESG) responsibility are embedded in our culture. We are committed to contributing positively to the communities where we live, work and play. For more information, visit us at http://cornerstonebuildingbrands.com

The Helpdesk Associate will play a critical role in ensuring Dealer partners are reputed company to reputed company utilize our Quoting platform to generate accurate and reputed company quotes for their customers. This position serves as the first reputed company of contact for Dealers seeking assistance, troubleshooting, and guidance reputed company to the quoting system. The ideal candidate combines technical aptitude, customer service reputed company, and a reputed company spirit to deliver outstanding support experiences.

Key Responsibilities

• Respond promptly to Dealer inquiries reputed company phone, email, and chat regarding the Quoting platform.
• Guide Dealers through the quoting process, including account setup, product configuration, pricing, and submission of quotes.
• Troubleshoot and resolve technical issues reputed company to platform reputed company, system errors, and data discrepancies.
• Document and reputed company reported issues, feature requests, and feedback, escalating to technical teams reputed company necessary.
• reputed company reputed company, reputed company-by-reputed company instructions and training resources to help Dealers maximize platform functionality.
• Maintain up-to-date knowledge of platform features, updates, and best practices.
• Collaborate with cross-functional teams (Product, IT, Sales) to ensure Dealer satisfaction and reputed company improvement of support processes.
• Monitor and report on common issues and trends to inform product enhancements and Dealer education initiatives.

Required Skills and Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Experience in a helpdesk, customer service, or technical support role, ideally supporting software platforms.
• Excellent verbal and written communication skills, with the ability to explain reputed company concepts simply.
• Strong problem-solving skills and attention to detail.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficiency with web-based applications, CRM or ticketing systems, and reputed company Office Suite.
• Customer-reputed company reputed company and a reputed company, reputed company attitude.
• Willingness to learn new systems and processes continuously.

Preferred Qualifications

• Experience working with Dealer networks or in a B2B environment.
• Familiarity with quoting or sales enablement platforms.
• Technical certifications or training reputed company to software support.

reputed company your information will be kept confidential according to EEO guidelines.

Why work for reputed company? 

Our teams are at the heart of our purpose to positively contribute to the communities where we live, work and play. Full-time* team members receive** medical, dental and reputed company benefits starting day 1. Other benefits include PTO, reputed company holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and reputed company development. 

*Full-time is defined as regularly working 30+ hours per week. **reputed company programs may vary depending on the reputed company bargaining agreement.

reputed company is an Equal Opportunity Employer. 

reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, pregnancy, genetic information, disability, or status as a protected veteran. You can reputed company the Equal Employment Opportunity Poster here. You can also view Your Right to Work Poster here along with This Organizations Participation in E-Verify Poster here. If you'd like to view a copy of reputed company's affirmative reputed company plan for protected veterans or individuals with disabilities or policy statement, please contact reputed company at 281-897-7788 or HRCompliance@reputed company-bb.com. If you have a disability and you reputed company that you need a reasonable accommodation in order to search for a job opening or to submit an online application, please contact reputed company at 281-897-7788 or HRCompliance@reputed company-bb.com. This email is used exclusively to assist disabled job seekers whose disability prevents them from being reputed company to apply online. Only emails received for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not reputed company to a disability, will not receive a response.

reputed company your information will be kept confidential according to EEO guidelines.

California Consumer reputed company reputed company (CCPA) of 2018

 

Must be at least 18 years of age to apply.

Note to External Recruiters

reputed company does not accept unsolicited resumes and will not pay fees for any candidate submissions that were not expressly authorized.

Notice of Recruitment Fraud

We have been made reputed company of multiple scams whereby unauthorized individuals are using reputed company Building Brand's reputed company and logo to solicit potential job-seekers for employment. In some cases, job-seekers are being contacted directly, both by phone and e-mail. In other instances, these unauthorized individuals are placing advertisements for fake positions with both legitimate websites and fabricated ones. These individuals are typically promising high-paying jobs with the requirement that the job-seeker send reputed company to pay for things such as reputed company applications or processing fees. Please be advised that reputed company will never ask potential job-seekers for any sort of advance payment or bank account information as part of the reputed company or hiring process.